Navigate Incident Management Like a Pro: MyFitnessPal's Sr. Director of Engineering Shares Insider Strategies with Lee Atchison
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Videos

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
Ebook
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8.17.2023

Driving Efficiency In Today's Environment

Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.
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Videos
Ebook
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8.10.2022

How BetterCloud Transformed Their Incident Management

BetterCloud worked with Blameless and an incident training agency to establish a sustainable and scalable process.
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Videos
Ebook
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10.24.2022

How to Create a Streamlined Incident Management Runbook

Blameless is streamlining your incident management runbook with this 60-minute workshop.
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Videos
Ebook
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12.13.2022

How to Design An Effective Incident On-Call Program

Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.
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Videos
Ebook
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8.12.2022

How to Create Jira Follow Up Actions in Blameless

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Videos
Ebook
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8.12.2022

How Remote Teams Use: Blameless Retrospectives

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Videos
Ebook
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5.13.2019

How to Champion SRE Investment to Different Levels of Leadership

Reaching higher levels of the organization is essential to achieving broader adoption of SRE. Without the right buy-in even if parts of SRE are rolled out, behaviors will regress. How then do you get this support? It starts with finding out the incentives needed by key levels of leadership and how to effectively speak to those. It also requires listening to the resistance to SRE adoption, and then effectively address that resistance with reason and metrics. In this talk, I share how to persuade the right level of leadership so that an organization can progress the adoption of SRE through key stages. I provide case studies of how real companies have succeeded or failed with their SRE adoption. This talk aims to equip the audience with the tools to promote SRE adoption through a grassroots/bottoms-up approach.
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Videos
Ebook
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1.18.2023

How to Talk to Your Executive Leadership Team About Reliability

Product reliability requires investment from all areas of the business. Technology leaders must effectively communicate the implications of service reliability to the rest of the organization. As a leader, how do you prove that a more reliable product is critical to success? Experts from BetterCloud, Machinify and Blameless come together to discuss how to talk to your executive leadership team about reliability in this webinar.
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Videos
Ebook
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7.27.2022

How to Build Custom RI Reports

In this video, Paul Chu, Head of Customer Success at Blameless, teaches you how to build a custom report in our Reliability Insights. He'll show you how to pull data from various sources and configure a chart that expresses the data meaningfully. Watch the full video to follow along and hear tips from Paul based on what he's learned about how other reliability teams build their own custom reports.
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Videos
Ebook
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9.16.2021

How Everyone Learns From Incidents (If you’re on-call or not).

On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
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Videos
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3.27.2024

Giving Power Back To The Engineers: A Fireside Chat with MyFitnessPal

The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.
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Videos
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3.7.2024

Next-Gen Incident Management: Blueprints for High-Powered Incident Response

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
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Videos
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2.13.2024

From New Relic to AWS: Secrets of creating a blameless culture

We are excited to feature our COO Ken Gavranovic, with his rich experience at New Relic, Cox, and Web.com, our CEO Jim Gochee, who brings insights from his time at Apple and New Relic, and Lee Atchison, a seasoned expert from New Relic, Amazon, and AWS.
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Videos
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1.30.2024

Fireside Series: The secret to being a successful change agent in IT Operations

Are you tired of putting out the same fire day after day? You're not alone. Engineering leaders from every industry are working tirelessly to evolve their approach to incident management and IT Operations. Each installment of our Fireside Series is a conversation with one of your peers. We'll get under the hood of their team's strategy for building and operating some category-defining products. Then, we'll use their experiences to build and expand a roadmap for how you can lead your own company's operational evolution. For our first exclusive fireside chat, we welcome Trustengine's Devon Lash. Devon has been at the very front of Trustengine's efforts to overhaul incident management. He'll be joined by Blameless' Chief Reliability Officer, Lee Atchison, a luminary in the field of cloud computing and system reliability. Together, they'll explore Devon's experience as a change agent within Trustengine. They'll discuss strategies for turning traditional incident response on its head and how to coax people into adopting methods on the cutting edge. Join us for this conversation that promises to provide practical insights, strategies, and inspiration for anyone looking to elevate their approach to incident management and become effective change agents in their organizations.
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Videos
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1.16.2024

From Amazon to Apple

Jim Gochee, CEO of Blameless with a history at New Relic and Apple, Ken Gavranovic, COO of Blameless and an Amazon Best Selling Author with experiences at Cox, Web.Com, and Unqork, and Lee Atchison, Chief Reliability Officer at Blameless, noted for his work on Amazon BeanStalk and as the author of "Architecting for Scale," with roles at AWS, HP, and New Relic, will guide this session.
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Videos
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10.26.2023

Elevating Incident Management

If your company operates in a modern digital environment, then there’s a good chance questionable reliability is hurting you competitively. On the other hand, every hour your engineering team spends on operations comes at the expense of developing your product. So, what are you supposed to do?
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Videos
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10.17.2023

Risks and Opportunities of AI in Incident Management

Large Language Models provide a powerful "sidekick" in resolving incidents. Our talk opens by exploring what LLMs can do when things go wrong: from parsing your codebase to debug, to ad-hoc testing scripts, to brainstorming solutions with engineers. These features ought to be considered by orgs of all sizes. Not only do they reduce the time sink of incidents, they open up that time for feature development, compounding advantages. LLMs aren’t perfect, and their common failure modes are critical when applied to incident response. We’ll cover some of these failures and how they’d look in the context of incident response, including hallucination, misprioritization, and black boxing. This isn’t the end of the world. Orgs just need to weigh these risks versus the speed and convenience of LLM incident response. To mitigate the risk, orgs need to invest in people. We’ll show how the resilience, adaptability, and knowledge of your incident response teams can compensate for the risks of LLMs. Emily Arnott Community Manager at Blameless @emilyarnott8 Emily is the community manager at Blameless, an incident workflow solution. She loves seeking out the cutting edge in how companies stay online. ---- Recorded Sept 21, 2023 at Strange Loop 2023 in St. Louis, MO. https://thestrangeloop.com
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Videos
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9.22.2023

Underneath The Surface of Incident Cost

Understanding the full scope of incident cost is the first step to reducing it. To do that, were taking a deep dive into the many ways that unchecked engineering incidents hamper your teams success. Join CEO Jim Gochee and COO Ken Gavranovic on September 21st at 10 am PST for a live webinar, as they explore how industry leaders are beginning to measure and mitigate the cost of incidents and poor reliability.
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Videos
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9.1.2023

Retrospectives Reimagined

Join COO Ken Gavranovic and author of Architecting For Scale Lee Atchison, August 31th at 10 am PST for a live webinar with as they discuss the blueprint for high-performing engineering teams to maximize the value of retrospectives.
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Videos
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8.17.2023

Driving Efficiency In Today's Environment

Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.
ALL

Customer Success Stories

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
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F500 Retailer

F500 Retailer Saves Multiple Hours per Incident with Blameless
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Vital

Vital Safeguards Patient Experience with Blameless
Read more

Iterable

Iterable sees a 43% reduction in critical incidents with Blameless
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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