Videos

When an incident is resolved, the learning has just begun. Blameless Incident Retrospectives help you improve your system based on each and every incident. Our seamless logging process makes it easy to gather information, and integration with ticketing services help you track follow-up tasks that emerge. Learn how in this video.

One of the biggest potential interruptions to incident management is needing to communicate with management, customers, and other stakeholders. Blameless CommsFlow makes it easy, with predetermined messages sent to specific groups at customizable incident triggers, like incident status changes. See how it all works in this video.

Don't want to jump between apps to manage your incident as it develops? Blameless keeps your engineers focused by allowing you to manage everything from Slack. See how the Blameless SlackBot brings responders through all the tasks for their roles in this video.

The Blameless SlackBot allows you to manage an incident without ever leaving Slack. See how to manage the integration and start new incidents in this video.

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more.

Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does the process help you and your teammates or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them have benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, less burdensome. (And no, this is not a lite beer commercial ;-))

Blameless saves Under Armour's incident commander from stressful toil by automating dozens of manual processes in incident response.

Blameless is streamlining your incident management runbook with this 60-minute workshop.

Blameless is supercharging your incident response with a modern, integrated framework for incident management.

In this episode, Joanna Mazgaj, Director, Production Support, and Laura Nolan, SRE at Flatiron, join Matt Davis and Kurt Andersen from the Blameless team to detect the problems of problem detection! Knowing what's going wrong isn't always easy. Learn how to get ahead by building collective intelligence, stopping things from slipping, and more!