Product

Transform Incident Management

With pricing that’s easy to understand

Startup

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$20 / user / mo
Best for smaller teams
starting out
Try Now 30 Days
Includes:
Complete bot functionality in Slack and Teams
CommsFlow™ Manager
Task checklists and runbooks
Automatic timeline event data capture
Retrospective report builder
Integration with alerting and video tools

Pro

Starts at $1000 / mo
Best for mid-size
and scaling teams
Try Now 30 Days
Includes:
Everything in Startup, plus...
Additional benefits:
Comes with 25 users
Unlimited data retention
Unlimited custom dashboards
Integration with ticketing tools
Outbound webhooks
Full API access

Enterprise

$20 / user / mo
Best for org-wide teams
investing in reliability
Contact Us
Includes:
Everything in Pro, plus...
Additional benefits:
Unlimited users
SLO Manager
Integration with APM, BI, and other data tools
Devoted Customer Success Manager
Dedicated Slack channel
Custom trainings
Support response within 1-hour

We Give You More

Startup
Pro
Enterprise

Incident Response

Blameless App for Slack or Microsoft Teams
Customizable incident workflows
Self-guided tutorials
Integration with Alerting tools
Pagerduty, Opsgenie
Integration with Ticketing tools
JIRA, ServiceNow
Integration with Video Conferencing
Zoom, GotoMeeting, Google Meet, Microsoft Teams
Integration with Service Catalogs
Pagerduty, Opsgenie, ServiceNow
Task Checklist
Track Follow Up Actions
Runbooks: Documentation
CommsFlow™ - Automated Communications
Email, SMS, Chat, Statuspage
Outbound webhooks
Customizable payload with variables

Incident Retrospectives

Timeline automation
Commenting workflows
Custom questions
Team follow-up actions
Retrospective exporting
Email, PDF, Markdown, and API

Reliability Insights

Report on incident and retrospective data
Flexible queries and reports
4 Pre-built
dashboards
Unlimited custom dashboards
Unlimited custom dashboards

SLO Manager

Error budgets and alerts
Integration with APM, BI, and other data tools
Prometheus, Datadog, New Relic, Pingdom, Splunk, Grafana Cloud,
Sumo Logic, etc.
SLO-as-code
SLO training

API Access and Data Retention

API access
Read-only
Data retention
6 months
Unlimited
Unlimited

Customer Support

Online support
Dedicated customer success manager and QBRs
Dedicated Slack channel
Custom trainings
2x / year

Frequently Asked Questions

What is the definition of a user (seat)?

Every user in the Blameless platform is treated the same. While some users may focus more on certain product areas, like chat commands, retrospectives, or dashboards, all users have access to all features in your package.

Can an enterprise customer also start with a free trial?

Yes, absolutely. Our Blameless experts will set up a free trial for your enterprise solution. We’ll provide additional guidance on how to set up your trial experience based on your specific workflows and runbooks.

Are all contracts annual?

Yes, every contract is annual. For Enterprise plans, we offer a discounted rate for multi-year contracts.

What support SLAs do you provide?

For Starter and Pro users, our support team guarantees a response within one business day. We operate within the following hours: Monday through Friday, 8:00 am to 6:00 pm UTC−08:00. For Enterprise plan customers, our support team guarantees a response within one hour on business days. Total support coverage is available to Enterprise customers for an additional fee.