Features & Pricing

Blameless simplifies your reliability management process, giving your engineers more time to innovate
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Essentials

Best for small teams focused on basic incident management
$10
/user
/month
i
with volume discounts
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Essentials Plan Features:
First 50 users included
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Active users have a minimum of 4 logins per month. Casual users have full access to platform for users that login 3 or less times per month.
Slack and Teams integrated incident response workflow
Custom retrospective templates and automated incident timeline creation

Headless connections with all the tools you use

G-Suite, Office 365, Jira, ServiceNow, and more.

Outbound webhooks for additional connections

Unlimited automated workflows, tasks, and runbooks
Dynamic dashboards for incident learning
Unlimited data retention
Customer support during business hours
Online training for fast implementation
Expected ROI of 2x-5x

Enterprise

Best for org-wide teams investing in reliability
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starting each month
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Everything in Essentials plus:
First 50 users included
i
Active users have a minimum of 4 logins per month. Casual users have full access to platform for users that login 3 or less times per month.
5x casual users included with every active user license.
Real-time, automated communication with all stakeholders through the Comms Manager.
Real-time persona based dashboards through Reliability Insights
Real-time monitoring of incident cost or problem ticket progress
SLO Manager: Keep microservices teams within error budgets
Dedicated CS Manager with 1-hour response time
Dedicated Slack/Teams Support channel.
Enterprise-grade 24x7 support
API support for a full customization.
Online training for fast implementation (Onsite training for discounted fee)
Expected ROI of 4x-12x
Recommended

Product & Feature Matrix

Simple pricing with no surprise overages
Calculate your ROI with Blameless
Product Features
Essentials
Enterprise
Multi-bot Slack and Teams
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Allows multiple iterations of Blameless bot for separate business units in same slack instance
G-Suite Integration
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Coming soon
Office 365 Integration
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Coming soon
Custom Workflows
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Custom workflows to help active your incident response plan
Unlimited
Unlimited
Custom Fields
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Coming soon
Unlimited
Unlimited
Custom Tags
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5X casual users included with each user license
Unlimited
Unlimited
Integrations
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Integrations into every other major tool in the reliability tool set. Explore our integrations library
Unlimited
Unlimited
Runbook Documentation
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5X casual users included with each user license
Unlimited
Unlimited
Swimlanes
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Swimlanes help coordinate incident exploration and communication
Unlimited
Unlimited
API & Webhooks
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Fully open API's and robust webhooks to help your team connect your entire tech stack
Unlimited
Custom Incident Types
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5X casual users included with each user license
Unlimited
Unlimited
Retrospective Templates
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Custom retrospective templates to help you speed up the capture and dissemination incident learning
Unlimited
Unlimited
Incident Analytics
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Develop deep custom insights that are easily shared across your team. Reliability Insights helps you find the hot spots in your product and process
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Commsflow Manager
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Build custom communications workflows so your team can focus on resolving the incident and your stakeholders stay up to speed
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Custom Dashboards
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5X casual users included with each user license
Unlimited
Unlimited
SLI/SLO Manager
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Apply error budgets and service level objectives to more intelligently plan your operational investments
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SSO
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5X casual users included with each user license
Custom User Roles
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5X casual users included with each user license
Unlimited
SCIM & SAML
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SCIM & SAML.20 support. Also support OKTA provisioning + group management
Support & Implementation
Essentials
Enterprise
Dedicated Support Slack Channel
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Support available during business hours
Response SLA
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5X casual users included with each user license
3 hours
1 hour
Customer Success Manager Support
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5X casual users included with each user license
Dedicated Customer Success Manager
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5X casual users included with each user license
-
Training
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On-site training available for additional fee
Virtual
Virtual and On-site
Customer Success Plan
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Custom success plan developed for every Enterprise customer
Users & Procurement
Essentials
Enterprise
Included Active Users
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First 50 active users included with platform fee
50
50
Additional Active Users
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5X casual users included with each user license
$20/user/month
$50/user/month
Casual Users
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5X casual users included with each user license
5/active user license
5/active user license
Volume discount
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5X casual users included with each user license
Minimum term
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5X casual users included with each user license
Annual
Annual

Resilient teams. Reliable tech.

Frequently Asked Questions

What is the definition of a user (seat)?

Every user in the Blameless platform has the same level of access to all features.

Can an enterprise customer also start with a free trial?

Yes, absolutely. Our Blameless experts will set up a free trial for your enterprise solution. We’ll provide additional guidance on how to set up your trial experience based on your specific workflows and runbooks.

Are all contracts annual?

Yes, every contract is annual. For Enterprise plans, we offer a discounted rate for multi-year contracts.

What support SLAs do you provide?

For Essentials users, our support team guarantees a response within one business day. We operate within the following hours: Monday through Friday, 8:00 am to 6:00 pm UTC−08:00. For Enterprise plan customers, our support team guarantees a response within one hour on business days. Total support coverage is available to Enterprise customers for an additional fee.

Can you meet my security compliance requirements?

We regularly work with customers to complete security questionnaires and can answer any questions your security team may have. We are SOC2 and ISO certified.