Better manage enterprise reliability
Choose the right plan for your business below and start giving your engineers more time to build great products.
Trusted by more than 19,000 responders
Essentials
Best for small teams focused on basic incident management
$10
/user
/month
/month
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with volume discounts
Our entry level plan:
First 50 users included
Slack and Teams integrated incident response workflow
Custom retrospective templates and automated incident timeline creation
Headless connections with all the tools you use
G-Suite, Office 365, Jira, ServiceNow, and more.
Outbound webhooks for additional connections
Unlimited automated workflows, tasks, and runbooks
Dynamic dashboards for incident learning
Unlimited data retention
Customer support during business hours
$20/Additional Active User
All the benefits of Essential, and:
First 50 users included
Real-time, automated communication with all stakeholders through the Comms Manager.
Real-time persona based dashboards through Reliability Insights
Real-time monitoring of incident cost or problem ticket progress
SLO Manager: Keep microservices teams within error budgets
Dedicated CS Manager with 1-hour response time
Dedicated Slack/Teams Support channel.
Enterprise-grade 24x7 support
API support for a full customization.
Online training for fast implementation (Onsite training for discounted fee)
Expected ROI of 4 - 12x
See plan features
Product features
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Integrations into every other major tool in the reliability tool set. Explore our integrations library
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Fully open API's and robust webhooks to help your team connect your entire tech stack
Terraform
SCIM & SAML
Multi-bot Slack and Teams
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Allows multiple iterations of Blameless bot for separate business units in same slack instance
G-Suite Integration
Office 365 Integration
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Coming soon
Custom Workflows
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Custom workflows to help active your incident response plan
Custom Fields
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Coming soon
Custom Tags
Runbook Documentation
Swimlanes
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Swimlanes help coordinate incident exploration and communication
Custom Incident Types
Retrospective Templates
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Custom retrospective templates to help you speed up the capture and dissemination incident learning
Incident Analytics
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Develop deep custom insights that are easily shared across your team. Reliability Insights helps you find the hot spots in your product and process
Commsflow Manager
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Build custom communications workflows so your team can focus on resolving the incident and your stakeholders stay up to speed
Custom Dashboards
SLI/SLO Manager
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Apply error budgets and service level objectives to more intelligently plan your operational investments
SSO
Custom User Roles
Includes Statuspage.io
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Credit to your account to include 1,000 subscribers
AI-powered Comms Assistant*
Support & Implementation
Dedicated Support Slack Channel
Response SLA
Customer Success Manager Support
Dedicated Customer Success Manager
Training
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On-site training available for additional fee
Customer Success Plan
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Custom success plan developed for every Enterprise customer
Users & Procurement
Included Active Users
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First 50 active users included with platform fee
Additional Active Users
Casual Users
Volume discount
Minimum term
Product features
-
-
Product features
3 hours
-
Virtual
Product features
50
$20/user/month
5/active user license
Annual
Product features
Product features
1 hour
Virtual and On-site
Product features
50
$50/user/month
5/active user license
Annual
ROI calculator
Find out how much you could save
Incidents can do real damage to companies that aren't sufficiently prepared them. Use our calculator to estimate the full cost of incidents for your team.
Frequently Asked Questions
What is the definition of a user (seat)?
Every user in the Blameless platform has the same level of access to all features.
Can an enterprise customer also start with a free trial?
Yes, absolutely. Our Blameless experts will set up a free trial for your enterprise solution. We’ll provide additional guidance on how to set up your trial experience based on your specific workflows and runbooks.
Are all contracts annual?
Yes, every contract is annual. For Enterprise plans, we offer a discounted rate for multi-year contracts.
What support SLAs do you provide?
For Essentials users, our support team guarantees a response within one business day. We operate within the following hours: Monday through Friday, 8:00 am to 6:00 pm UTC−08:00. For Enterprise plan customers, our support team guarantees a response within one hour on business days. Total support coverage is available to Enterprise customers for an additional fee.
Can you meet my security compliance requirements?
We regularly work with customers to complete security questionnaires and can answer any questions your security team may have. We are SOC2 and ISO certified.