How much time are engineering teams spending on incidents?
Want to up-level your reliability program? Let's start by identifying your opportunities for growth.

Better manage enterprise reliability

Choose the right plan for your business below and start giving your engineers more time to build great products.

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Essentials

Best for small teams focused on basic incident management
$10
/user
/month
i
with volume discounts
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Our entry level plan:
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First 50 users included
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Slack and Teams integrated incident response workflow
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Custom retrospective templates and automated incident timeline creation
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Headless connections with all the tools you use
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G-Suite, Office 365, Jira, ServiceNow, and more.
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Outbound webhooks for additional connections
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Unlimited automated workflows, tasks, and runbooks
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Dynamic dashboards for incident learning
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Unlimited data retention
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Customer support during business hours
$20/Additional Active User

Enterprise

Best for org-wide teams investing in reliability
Call Us
/user
/month
Contact Us
All the benefits of Essential, and:
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First 50 users included
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Real-time, automated communication with all stakeholders through the Comms Manager.
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Real-time persona based dashboards through Reliability Insights
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Real-time monitoring of incident cost or problem ticket progress
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SLO Manager: Keep microservices teams within error budgets
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Dedicated CS Manager with 1-hour response time
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Dedicated Slack/Teams Support channel.
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Enterprise-grade 24x7 support
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API support for a full customization.
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Online training for fast implementation (Onsite training for discounted fee)
Expected ROI of 4 - 12x

Essentials

Best for small teams focused on basic incident management
$10
/user
/month
i
with volume discounts
First 50 users included
$20/Additional Active User
Contact Us
Our entry level plan:
Purple check - Blameless Images
First 50 users included
Purple check - Blameless Images
Slack and Teams integrated incident response workflow
Purple check - Blameless Images
Custom retrospective templates and automated incident timeline creation
Purple check - Blameless Images
Headless connections with all the tools you use
Purple check - Blameless Images
G-Suite, Office 365, Jira, ServiceNow, and more.
Purple check - Blameless Images
Outbound webhooks for additional connections
Purple check - Blameless Images
Unlimited automated workflows, tasks, and runbooks
Purple check - Blameless Images
Dynamic dashboards for incident learning
Purple check - Blameless Images
Unlimited data retention
Purple check - Blameless Images
Customer support during business hours
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Online training for fast implementation
Expected ROI of 2x-5x

Enterprise

Best for org-wide teams investing in reliability
Call Us
/user
/month
First 50 users included
$20/Additional Active User
Contact Us
Recommended
All the benefits of Essential, and:
Purple check - Blameless Images
First 50 users included
Purple check - Blameless Images
Real-time, automated communication with all stakeholders through the Comms Manager.
Purple check - Blameless Images
Real-time persona based dashboards through Reliability Insights
Purple check - Blameless Images
Real-time monitoring of incident cost or problem ticket progress
Purple check - Blameless Images
SLO Manager: Keep microservices teams within error budgets
Purple check - Blameless Images
Dedicated CS Manager with 1-hour response time
Purple check - Blameless Images
Dedicated Slack/Teams Support channel.
Purple check - Blameless Images
Enterprise-grade 24x7 support
Purple check - Blameless Images
API support for a full customization.
Purple check - Blameless Images
Online training for fast implementation (Onsite training for discounted fee)
Expected ROI of 4 - 12x

See plan features

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Product features
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Integrations into every other major tool in the reliability tool set. Explore our integrations library
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Fully open API's and robust webhooks to help your team connect your entire tech stack
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Terraform
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Apply error budgets and service level objectives to more intelligently plan your operational investments
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SCIM & SAML
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Apply error budgets and service level objectives to more intelligently plan your operational investments
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Multi-bot Slack and Teams
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Allows multiple iterations of Blameless bot for separate business units in same slack instance
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G-Suite Integration
Office 365 Integration
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Coming soon
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Custom Workflows
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Custom workflows to help active your incident response plan
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Custom Fields
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Coming soon
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Custom Tags
Runbook Documentation
Swimlanes
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Swimlanes help coordinate incident exploration and communication
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Custom Incident Types
Retrospective Templates
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Custom retrospective templates to help you speed up the capture and dissemination incident learning
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Incident Analytics
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Develop deep custom insights that are easily shared across your team. Reliability Insights helps you find the hot spots in your product and process
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Commsflow Manager
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Build custom communications workflows so your team can focus on resolving the incident and your stakeholders stay up to speed
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Custom Dashboards
SLI/SLO Manager
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Apply error budgets and service level objectives to more intelligently plan your operational investments
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SSO
Custom User Roles
Includes Statuspage.io
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Credit to your account to include 1,000 subscribers
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AI-powered Comms Assistant*
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Powered by your own AI instance *optional
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Support & Implementation
Dedicated Support Slack Channel
Response SLA
Customer Success Manager Support
Dedicated Customer Success Manager
Training
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On-site training available for additional fee
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Customer Success Plan
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Custom success plan developed for every Enterprise customer
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Product features
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ROI calculator

Find out how much you could save

Incidents can do real damage to companies that aren't sufficiently prepared them. Use our calculator to estimate the full cost of incidents for your team.
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Frequently Asked Questions

What is the definition of a user (seat)?
Every user in the Blameless platform has the same level of access to all features.
Can an enterprise customer also start with a free trial?
Yes, absolutely. Our Blameless experts will set up a free trial for your enterprise solution. We’ll provide additional guidance on how to set up your trial experience based on your specific workflows and runbooks.
Are all contracts annual?
Yes, every contract is annual. For Enterprise plans, we offer a discounted rate for multi-year contracts.
What support SLAs do you provide?
For Essentials users, our support team guarantees a response within one business day. We operate within the following hours: Monday through Friday, 8:00 am to 6:00 pm UTC−08:00. For Enterprise plan customers, our support team guarantees a response within one hour on business days. Total support coverage is available to Enterprise customers for an additional fee.
Can you meet my security compliance requirements?
We regularly work with customers to complete security questionnaires and can answer any questions your security team may have. We are SOC2 and ISO certified.