What's difficult about incident severity?
In this episode, Lauren Caliolio, Director of Reliability Engineering at Nike, and Cat Sewel, Director of Engineering at Nubank, join Matt Davis and Kurt Andersen from Blameless to give the proper severity to the topic of incident severity. Incident management always begins with prioritizing and triaging based on the incident’s impact. Judging that impact isn’t trivial! Join our panel as they break down the nuances and details of incident severity.
Kurt Andersen is a practitioner and an active thought leader in the SRE community. He speaks at major DevOps & SRE conferences and publishes his work through O'Reilly in quintessential SRE books such as Seeking SRE, What is SRE?, and 97 Things Every SRE Should Know. Before Blameless, Kurt was a Sr. Staff SRE at LinkedIn, implementing SLOs (reliability metrics) at scale. Kurt is a member of the USENIX Board of Directors and part of the steering committee for the world-wide SREcon conferences.
Matt is a Sr. Infrastructure Engineer at Blameless. His expertise brings to bear a variegated background including data-center operations, storage hardware and distributed databases, IT security, site reliability, support services, observability systems, and techops leadership. He has a passion for exploring the relationships between the artistic mind and operating distributed software architectures.
Lauren is a non-traditional technology professional with 15 years of experience working within systems administration, emergency medical services, and site reliability engineering. She currently works as a director of reliability engineering. When she’s not working, you can find her riding the ambulance, knitting, and playing the piano poorly.
Cat is a technology leader specializing in lean-inspired, data-informed coaching for technology organizations. She is passionate about increasing diversity in STEAM as a means of creating possibilities for a more equitable human future based on generative institutions. In her leisure time, Cat enjoys making jokes about Bitcoin, hiking, and reading feminist literature.