Service Level Objectives (SLOs)
Prioritize customers as the foundation of your product and services reliability. Blameless walks you through the steps of tracking distinct user journeys, establishing clear Service Level Indicators, and determining error budgets and timeframes.
Your End User Experience Is Top of Mind
Map a Service Level Objective to a single backend service or relate it to a distinct way your users interact with your offering. Define a service level indicator (SLI) by attaching it to a specific behavior such as clicking on a particular button or running a query. Track and manage your SLO progress over time, using SLO Manager in Blameless.
Learn more about managing SLOs with Blameless
Create New SLOs and Edit Existing Ones with Wizard Smart Forms
Blameless walks you through service level objective management step-by-step, making your SLOs specific and actionable with specific configurations. Once finished, adjust and iterate on existing SLOs.
Watch our step-by-step tutorial on setting SLOs
Proactively Manage Reliability with Error Budget Charts and Built-In Logic
Use Blameless predictive models to calculate risk levels by burn rate. Blameless shows timelines that track your error balance and alert you when it’s appropriate to examine at-risk services.
Download our eBook on all things SLIs, SLOs, and error budgets
Keep customers happy
Monitor SLOs to stay ahead of critical failures
Service Level Objectives (SLOs) track the health of your users’ experiences. How much do incidents prevent them from doing what they want? Before they become unhappy, use SLO policies to shift gears and reduce incidents
Learn more about Blameless’s SLO manager!
Metrics to measure the journey
Define and track SLIs to measure experience
Service Level Indicators, which SLOs measure, can be complex metrics that reflect what users expect when going through the steps of your service. Turn customer satisfaction into a number you can track!
See how user journeys build SLIs in this blog!
Manage error budgets
Put your foot on the gas with error budgets
When you’re far from breaching your SLO, that means it’s time to GO. You can experiment with ambitious feature development without worrying that you’re upsetting customers.
Want to see the full power of error budgets? Check out this blog!
Invest intelligently
Study and mitigate the most impactful incidents
Your SLOs show which incidents impact customers most. Don’t let them happen again! Dive in with Incident Retrospectives to figure out their causes and make systemic improvements.
Automate data capture
Use tagging to track what matters most
Every organization is unique, with unique priorities. Tagging incidents lets you track whatever matters: service area, integrated tools, customers affected, anything you need!
Want to know how SLIs, SLOs, and SLAs interact? Learn more here.
Align the team
Get teams on the same page with reliability priorities
SLOs are a team sport. They’re a central metric that everyone can align on as a priority. When building new development projects, assess risk with SLOs!
We think reliability is a cross-team language. Learn more in this blog!
David Levinger
VP Cloud Optimization
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“We started using Blameless about a year ago, and transformative is the only way to describe it.
- David Levinger
VP Cloud Optimization
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Stephen M. Dick
VP Cloud Engineering
“With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.
- Stephen M. Dick
VP Cloud Engineering
John Shuping
Director of SRE
“Finding a platform that finally went beyond incident management into SLOs and error budgets drove the decision to choose Blameless.
- John Shuping
Director of SRE
John Solis
CTO & Co-founder
“Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.
- John Solis
CTO & Co-founder
Ethan Cohen
Senior SRE Manager
“With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!
- Ethan Cohen
Senior sre manager
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The Blameless Platform combines automated incident response ChatOps, retrospectives, incident analytics, SLIs, SLOs, and error budgets in a single, open enterprise platform. Fully integrated with your engineering tool stack.
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