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Resources

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Blog
Ebook
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3.14.2024

The Role of the SRE in the Incident Management Process

Learn how to create and follow a structured incident management process as a Site Reliability Engineer (SRE) and improve the reliability of your software systems.
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Videos
Ebook
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3.7.2024

Next-Gen Incident Management: Blueprints for High-Powered Incident Response

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
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Blog
Ebook
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2.26.2024

What Is Incident Management in ITIL? Best Practices

Incidents happen, so how do you handle them? We explain incident management, how to prioritize incidents, and the process involved to resolve the incident
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Blog
Ebook
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2.26.2024

The Ultimate, Incident Postmortem (Retrospective) Template

Here’s the template we use for incident postmortems (retrospectives!) at Blameless. Use this as a checklist for your own organization.
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Blog
Ebook
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2.26.2024

What is Site Reliability Engineering [Simple Intro to SRE]

Wondering what SRE is all about? We will explain what it is, how it works, why it was developed, and how it can help your organization.
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Blog
Ebook
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2.26.2024

SRE or SWE? Making the Right Career Choice for You

Uncover the distinctions between becoming a software engineer and a site reliability engineer to make an informed career choice.
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Blog
Ebook
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2.22.2024

How to Comply With the SEC’s New Cybersecurity Rule

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Blog
Ebook
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2.21.2024

NIST Incident Response Steps & Template

Explore the NIST incident response framework, its phases, and key recommendations for establishing a robust incident response plan.
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Blog
Ebook
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2.15.2024

The Power of Building a Blameless Culture in IT Operations

A blameless culture is one where mistakes are not met with punishment or finger-pointing but are instead viewed as opportunities for learning and improvement.
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Customer Stories
Ebook
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2.13.2024

LeoLabs

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Customer Success Stories

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
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F500 Retailer

F500 Retailer Saves Multiple Hours per Incident with Blameless
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Vital

Vital Safeguards Patient Experience with Blameless
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Iterable

Iterable sees a 43% reduction in critical incidents with Blameless
Read more
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