Videos

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
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10.26.2023

Elevating Incident Management

If your company operates in a modern digital environment, then there’s a good chance questionable reliability is hurting you competitively. On the other hand, every hour your engineering team spends on operations comes at the expense of developing your product. So, what are you supposed to do?
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10.17.2023

Risks and Opportunities of AI in Incident Management

Large Language Models provide a powerful "sidekick" in resolving incidents. Our talk opens by exploring what LLMs can do when things go wrong: from parsing your codebase to debug, to ad-hoc testing scripts, to brainstorming solutions with engineers. These features ought to be considered by orgs of all sizes. Not only do they reduce the time sink of incidents, they open up that time for feature development, compounding advantages. LLMs aren’t perfect, and their common failure modes are critical when applied to incident response. We’ll cover some of these failures and how they’d look in the context of incident response, including hallucination, misprioritization, and black boxing. This isn’t the end of the world. Orgs just need to weigh these risks versus the speed and convenience of LLM incident response. To mitigate the risk, orgs need to invest in people. We’ll show how the resilience, adaptability, and knowledge of your incident response teams can compensate for the risks of LLMs. Emily Arnott Community Manager at Blameless @emilyarnott8 Emily is the community manager at Blameless, an incident workflow solution. She loves seeking out the cutting edge in how companies stay online. ---- Recorded Sept 21, 2023 at Strange Loop 2023 in St. Louis, MO. https://thestrangeloop.com
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9.22.2023

Underneath The Surface of Incident Cost

Understanding the full scope of incident cost is the first step to reducing it. To do that, were taking a deep dive into the many ways that unchecked engineering incidents hamper your teams success. Join CEO Jim Gochee and COO Ken Gavranovic on September 21st at 10 am PST for a live webinar, as they explore how industry leaders are beginning to measure and mitigate the cost of incidents and poor reliability.
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9.1.2023

Retrospectives Reimagined

Join COO Ken Gavranovic and author of Architecting For Scale Lee Atchison, August 31th at 10 am PST for a live webinar with as they discuss the blueprint for high-performing engineering teams to maximize the value of retrospectives.
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8.17.2023

Driving Efficiency In Today's Environment

Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.
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4.7.2023

The New Reliability

In this talk, Blameless’s Emily Arnott discusses The New Reliability, which is based on product health, customer happiness, and socio-technical resilience.
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2.21.2023

Integrating Blameless with Opsgenie

Assemble the right team for incident management fast with the new bidirectional integration of Blameless and OpsGenie. Blameless's Aaron Lober, Paul Chu, and Nicolas Philip show you how to seamlessly connect your alerting and service registry to your incident response processes.
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1.18.2023

How to Talk to Your Executive Leadership Team About Reliability

Product reliability requires investment from all areas of the business. Technology leaders must effectively communicate the implications of service reliability to the rest of the organization. As a leader, how do you prove that a more reliable product is critical to success? Experts from BetterCloud, Machinify and Blameless come together to discuss how to talk to your executive leadership team about reliability in this webinar.
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12.13.2022

How to Design An Effective Incident On-Call Program

Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.
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12.13.2022

What's difficult about incident severity

In this episode, Lauren Caliolio, Director of Reliability Engineering at Nike, and Cat Sewel, Director of Engineering at Nubank, join Matt Davis and Kurt Andersen from Blameless to give the proper severity to the topic of incident severity. Incident management always begins with prioritizing and triaging based on the incident’s impact. Judging that impact isn’t trivial! Join our panel as they break down the nuances and details of incident severity.
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Customer Success Stories

Under Armour

Blameless saves Under Armour's incident commander from stressful toil by automating dozens of manual processes in incident response.
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Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
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Iterable

Iterable sees a 43% reduction in critical incidents with Blameless
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Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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