Product
Meaningful Incident Retrospectives
Use incidents as opportunities for continuous improvement with incident retrospective software that helps you identify root cause and mitigate future issues.
What are Blameless Retrospectives?
The Blameless incident retrospective is a document automatically built as you resolve an incident. Investigate root causes, build up statistical data, track follow-up tasks and spread tribal knowledge across your organization.
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What are Blameless Retrospectives?
Blameless retrospectives offer a simple, automation assisted framework for collaboratively investigating root cause, exploring statistical data, creating follow-up actions and spreading tribal knowledge.
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Retrospectives
Automatically compiled as you work
Every available piece of data incident captured in your messaging app is pulled into the incident timeline automatically. Key events, participants, impacted services, all are organized and displayed using custom tags. Multiple members of your team can then collaborate and edit in real time.
Incident Timeline
Tailor the retrospective to fit your team
Questions can be required or conditionally required, to support the capture and intake of the most important information for your business. Retrospective questions are fully customizable and can be applied as a template. This provides structure to help the team know how to complete the retro and ensures that all the data captured in your retro is fully reportable.
Custom Questions
Get to the root cause of what went wrong
Holistically explore all the factors contributing to an incident, from technical errors to infrastructure limits to constraints on your team. The retrospective template funnels you towards an exploration of every critical factor, while the ability to leave async comments ensures every important voice is captured even when your team is dispersed.
Root Cause
Activate retrospective findings across your organization
Blameless retrospectives are easily shared across your entire team so you can spread tribal knowledge and drive alignment. Follow up actions are also easily created in systems like Jira or ServiceNow to help your engineering team activate next steps.
Follow-up Actions
Streamline System Analytics Into a Customized Dashboard
Automatically collect information across disparate sources during an incident. Enjoy the flexibility of retrospective (postmortem) templates and configure the dashboard to match your post-incident review process. Save the team hours.
Discover five best practices for nailing incident retrospectives
Dive into root causes and contributing factors
Getting ahead of incidents means knowing what caused them. Our retrospectives can prod into the story behind the incident with custom questioning. Holistically explore all the factors, from technical errors to infrastructure limits to constraints on your team.
Learn more about what it means to create blameless postmortems
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Collaborate With Built-In Async Commenting and Tagging Software
Enrich post-incident narratives by welcoming feedback from multiple relevant contributors. Create custom questions in retrospective forms and check off resolved comments that have been addressed by the team.
Uncover our secret to communicating incident retrospectives
Reinvest Learnings to Drive Improvement and Reinforce a Blameless Culture
Teams apply forward-looking accountability and avoid future repeat incidents. Blameless keeps your team on track to develop systemic solutions that match your business.
Download our free incident retrospective template
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Resolve Incidents in a Single Location and Reduce Cognitive Load
For every new incident, Blameless manages checklists, runbooks, and configurations that set you up for success. The events timeline auto-syncs with commands from your comms tool. Eliminate context switching between logistics and incident resolution.
View best practices for effective incident management