How to Design an Effective Incident On-Call Program
Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.
Matt is a Sr. Infrastructure Engineer at Blameless. His expertise brings to bear a variegated background including data-center operations, storage hardware and distributed databases, IT security, site reliability, support services, observability systems, and techops leadership. He has a passion for exploring the relationships between the artistic mind and operating distributed software architectures.
Thai helps teams build better systems and improve their ability to effectively respond to incidents. A former EMT, he applies his experience managing emergency situations to the software industry. He writes about resilience engineering at ResilienceRoundup.com