ServiceNow Integration - Fast, organized, modern incident response with Blameless
Streamline ServiceNow incident ticketing workflows using Blameless to drive consistent reliability engineering best practices.
Here’s how Blameless makes managing incidents easy
We combine chatops, playbook automation, retrospectives, incident analytics, and SLI/SLO in a single, open enterprise platform. Fully integrated with your engineering tool stack, so you can manage incident response from your chat app with Blameless automatically guiding you and recording data
Better, faster incident response
Blameless takes the low value toil out of your incident response. Declare an incident of any severity to activate a pre-built, fully customizable runbook. Recruit the right team members, capture information, and standardize the decision process making every incident less chaotic.
Service level objectives (SLOs)
Control the Flow of Communication
Blameless keeps your lines of communication clear and open. Rapidly spin up designated incident response channels and build custom, automated communication flows to keep all your stakeholders up to date.
Build a Blameless culture
Use Blameless to auto-populate incident data, write consistent reports, and share your learnings with others. The incident channels’ discussion, supported by customized questions and answers, is the foundation of each document. Easily share across your organization or store in your other tools like Jira or ServiceNow so your team can learn without pointing fingers.
Service level objectives (SLOs)
Get ahead of critical incidents
Monitor SLOs to stay ahead of critical failures. Define and track SLIs mapped to user journeys and expectations. Accelerate your pace of innovation without fear of upsetting customers by managing error budgets.
Reveal how to improve reliability
Automatically collect data from every incident, and track it across time. Trends become obvious, teaching you the effectiveness of your policies. Your biggest incidents require special attention. Blameless Reliability Insights will make them jump right off the charts. Then root out the causes and prevent recurrence with Incident Retrospective analysis
How it works
Plenty of diversity in this ecosystem!
Blameless connects the dots across your engineering tool stack. Fitting in alongside your favorite tools for monitoring, alerting, ticketing, messaging, and more
Innovative engineering teams love Blameless
Focus on critical journey paths and set the right service level objectives. Communicate accurately when incidents occur and change.
No context switching. Stay in your favorite tools with Blameless running in the background - catching all tasks, follow ups, and insights.
Reliability Day One
Detailed retrospectives inform everyone from devs to executives. Know your patterns and where to improve.
Read their stories
“We started using Blameless about a year ago, and transformative is the only way to describe it. There’s not one person on our team that is pulled into an incident and doesn’t know what to do and where to go and how to solve it.”
David Levinger, VP Cloud Optimization, Machinify
"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."
Jean Clermont, Sr. Program Manager, Flatiron
"It’s amazing what Blameless's customer support brings to the table. Our CSM always gives 110%. He goes above and beyond for us in every way possible. We are very comfortable knowing that he is on top of our questions and concerns every day."
Ethan Cohen, Sr. Manager, SRE, Agero
"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."
Lili Cosic, Sr. Software Engineer, Hashicorp
We want to transform incident management… Can you blame us?!
Want to learn more about Engineering, DevOps & SRE best practices? We’re always working on new, useful content to help you transform the way your company handles incident management.