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Videos

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
Ebook
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3.15.2022

Are We There Yet? Metrics-Driven Prioritization for Your Reliability Roadmap

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Videos
Ebook
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1.18.2022

Alert! Blameless & PagerDuty Working Together

Alerts go off. Acknowledge it’s real! Start an Incident. Blameless and PagerDuty work brilliantly together. Blameless has a bi-directional PagerDuty integration to access on-call assignments and escalation policies from within the Blameless product to find and allocate the right engineers on-call. Bring your questions and energy. Excited to share new Blameless updates!
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Videos
Ebook
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1.31.2022

Don't Let Incidents Burden You. The Right Way to do Incident Response

On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
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Videos
Ebook
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8.12.2022

What's a Reliability Tool? Better Incident Management Orchestration

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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 2

Managing incidents, follow up actions, Jira tickets, and comms in Blameless
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Videos
Ebook
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8.12.2022

How Remote Teams Use: Blameless Incident Response

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Videos
Ebook
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9.30.2021

Elephant in the Blameless War Room - Accountability

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Videos
Ebook
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9.29.2022

Bring First Class Incident Management to ServiceNow

Blameless is supercharging your incident response with a modern, integrated framework for incident management.
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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 1

Starting an incident, assigning roles, and updating task checklists via Slack
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Videos
Ebook
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8.12.2022

Create ServiceNow Incident Tickets in Blameless

Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow from your preferred chat tool or in the Blameless interface.
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Videos
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1.18.2023

How to Talk to Your Executive Leadership Team About Reliability

Product reliability requires investment from all areas of the business. Technology leaders must effectively communicate the implications of service reliability to the rest of the organization. As a leader, how do you prove that a more reliable product is critical to success? Experts from BetterCloud, Machinify and Blameless come together to discuss how to talk to your executive leadership team about reliability in this webinar.
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Videos
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12.13.2022

How to Design An Effective Incident On-Call Program

Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.
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Videos
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12.13.2022

What's difficult about incident severity

In this episode, Lauren Caliolio, Director of Reliability Engineering at Nike, and Cat Sewel, Director of Engineering at Nubank, join Matt Davis and Kurt Andersen from Blameless to give the proper severity to the topic of incident severity. Incident management always begins with prioritizing and triaging based on the incident’s impact. Judging that impact isn’t trivial! Join our panel as they break down the nuances and details of incident severity.
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Videos
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11.21.2022

Mastering the Blameless Retrospective (Postmortem)

When an incident is resolved, the learning has just begun. Blameless Incident Retrospectives help you improve your system based on each and every incident. Our seamless logging process makes it easy to gather information, and integration with ticketing services help you track follow-up tasks that emerge. Learn how in this video.
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Videos
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11.21.2022

Incident Communications Using CommsFlow™ in Blameless

One of the biggest potential interruptions to incident management is needing to communicate with management, customers, and other stakeholders. Blameless CommsFlow makes it easy, with predetermined messages sent to specific groups at customizable incident triggers, like incident status changes. See how it all works in this video.
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Videos
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11.21.2022

Manage Incidents in Slack with Blameless

Don't want to jump between apps to manage your incident as it develops? Blameless keeps your engineers focused by allowing you to manage everything from Slack. See how the Blameless SlackBot brings responders through all the tasks for their roles in this video.
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Videos
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11.21.2022

Welcome to Blameless SlackBot

The Blameless SlackBot allows you to manage an incident without ever leaving Slack. See how to manage the integration and start new incidents in this video.
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Videos
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11.4.2022

Too many people in the room

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more.
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Videos
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11.4.2022

Varieties of Incident Response

Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does the process help you and your teammates or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them have benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, less burdensome. (And no, this is not a lite beer commercial ;-))
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Videos
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11.1.2022

Under Armour Case Study Video

Blameless saves Under Armour's incident commander from stressful toil by automating dozens of manual processes in incident response.
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Customer Success Stories

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

F500 Retailer

F500 Retailer Saves Multiple Hours per Incident with Blameless
Read more

Vital

Vital Safeguards Patient Experience with Blameless
Read more

Iterable

Iterable sees a 43% reduction in critical incidents with Blameless
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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