Coordinate Rapid Incident Response
Blameless is the core of your incident response process. Organizing responders, automating process, streamlining communication, eliminating toil and speeding resolution.
Develop your plan
From service ownership to response playbooks
Every organization is a little different. The resources available to you and the weaknesses of your system are unique. That makes it so important that your reliability program is built around a flexible incident management tool that can serve your team at every phase of an incident.
Want to know where to prioritize building resources? We have a guide for that!
Jump into action
Activate your incident response plan
Decisive action in the opening minutes of an engineering incident can make or break the entire effort. Blameless automates much of the toilsome work of an incident commander. It also facilitates the creation and execution of custom checklists. So every player knows what action to take at every step of the response process.
Check out some best practices for an effective plan!
Offer guidance
Put your players in the right roles
Blameless creates clear swim lanes for multi-pronged responses, allowing response team members to stay focused on their piece of the puzzle and keeping conversations distinct.
See more about Blameless’s Swimlanes tool!
Create a record
Document your runbooks to facilitate automation
Blameless allows users to create sets of documentable tasks and actions. These drag-and-drop tasks and actions can be in basic text, rich text, or code snippets. This allows for a more robust runbook with better context, as teams can include images, scripts to run, and more.
Learn more about Blameless how blame enhances runbook automation with tools like checklists and reminders
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