Navigate Incident Management Like a Pro: MyFitnessPal's Sr. Director of Engineering Shares Insider Strategies with Lee Atchison
How much time are engineering teams spending on incidents?
Are you trying to set your engineering team free to do their best work? Read our new case study to learn how Blameless can help you do that.

Swimlane Frameworks and Diagrams for Structured Incident Resolution

Orchestrate incident resolution with swimlane software that offers customizable frameworks, unifying your team's diagnostic efforts.

Blameless Swimlanes enable teams to:

  • Carry out focused investigations in separate channels and prevent noise in the primary incident channel.
  • Create and assign ad-hoc tasks to structure the investigation.
  • Maintain a bird’s eye view of all of the ongoing investigations for the incident team with a swimlane diagram.

Get to resolution faster with focused investigations

Incidents can be quite complex with multiple teams involved at the start of an incident. Organize investigations into separate channels by adding a swimlane for each with an owner, a clear objective, and defined timeline.

Structure investigations with ad-hoc tasks

With ad-hoc task creation, you can now create tasks while in an incident and assign them to a user or a role. This allows teams to stay on top of critical incident progress, by orchestrating workflows from within each swimlane.

Maintain a bird’s eye view of all ongoing investigations with swimlane diagrams

Stay up to date on the status of each swimlane from a single place. Quickly ascertain which investigations are still ongoing and re-open swimlanes if new information arises which requires further examination. This swimlane diagram software brings together the status of each swimlane to easily judge how the investigation is progressing.

To see Swimlanes in action, please schedule a demo.

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