Download the Complete Guide to Incident Management
This eBook breaks down what to do when things go wrong. You'll learn:
- What to do in the heat of an incident
- How to prepare for incidents by building resources
- How to learn from incidents to become more resilient and robust
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Resolve incidents faster
Address incidents confidently as Blameless automates assembly, initiates task assignment, guides responders, and captures event data in real-time. so your team can get back to building great product.
Resolve incidents in a single location and reduce cognitive load
For every new incident, Blameless manages checklists, runbooks, and configurations that set you up for success. The events timeline auto-syncs with commands from your comms tool. Eliminate context switching between logistics and incident resolution.
See our guide for best practice
Access real-time data during incidents and save relevant data for your retrospectives
Whatever you use to capture performance analytics, Blameless surfaces the most important information for investigating an incident straight from your observability and monitoring tools, such as error logs, infrastructure data, and details on customer impact. It’s also easy to add context by attaching labels, text notes, and images to an incident.
Analyze incidents better with the right metrics
Stick with your favorite tools and let Blameless coordinate incident management.
Blameless integrates with Slack, MS Teams, PagerDuty, Statuspage, JIRA, and other tools, interceding as a middleman assistant. One-line commands and emoji reactions in your comms tool trigger Blameless to update incidents automatically.
Discover our full list of integrations
Develop your plan.
From service ownership to response playbooks
Every organization does incident management a little differently. The resources available to you and the weaknesses of your system are unique. That makes it so important that your reliability program is built around a flexible incident management tool that can serve your team at every phase of an incident.
Read our building resources priority guide
Jump into action.
Activate your incident response plan
Decisive action in the opening minutes of an engineering incident can make or break the entire effort. Blameless automates much of the toilsome work of an incident commander. It also facilitates the creation and execution of custom checklists. So every player knows what action to take at every step of the response process.
See our guide for best practice
Offer guidance.
Put your players
in the right roles
Blameless creates clear swim lanes for multi-pronged responses, allowing response team members to stay focused on their piece of the puzzle and keeping conversations distinct.
See more about Blameless’s Swimlane tool
Create a record. Document your runbooks to facilitate automation
Blameless allows users to create sets of documentable tasks and actions. These drag-and-drop tasks and actions can be in basic text, rich text, or code snippets. This allows for a more robust runbook with better context, as teams can include images, scripts to run, and more.
Learn more about runbook automation tools
David Levinger
VP Cloud Optimization
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“We started using Blameless about a year ago, and transformative is the only way to describe it.
- David Levinger
VP Cloud Optimization
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Stephen M. Dick
VP Cloud Engineering
“With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.
- Stephen M. Dick
VP Cloud Engineering
John Shuping
Director of SRE
“Finding a platform that finally went beyond incident management into SLOs and error budgets drove the decision to choose Blameless.
- John Shuping
Director of SRE
John Solis
CTO & Co-founder
“Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.
- John Solis
CTO & Co-founder
Ethan Cohen
Senior SRE Manager
“With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!
- Ethan Cohen
Senior sre manager
More Products
The Blameless Platform combines automated incident response ChatOps, retrospectives, incident analytics, SLIs, SLOs, and error budgets in a single, open enterprise platform. Fully integrated with your engineering tool stack.
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