What’s difficult about on-call?
Our first episode covers a juicy topic to kick us off — What’s difficult about on-call? We invited Yvonne Lam, Engineering Manager at Kong, and Charles Cary, CTO at Shoreline.io, to chat with Kurt Andersen and Matt Davis from the Blameless team. Watch the full conversation, honest and unscripted, where the four discuss their personal experiences and learnings about on-call duty.
Matt is a Sr. Infrastructure Engineer at Blameless. His expertise brings to bear a variegated background including data-center operations, storage hardware and distributed databases, IT security, site reliability, support services, observability systems, and techops leadership. He has a passion for exploring the relationships between the artistic mind and operating distributed software architectures.
Kurt Andersen is a practitioner and an active thought leader in the SRE community. He speaks at major DevOps & SRE conferences and publishes his work through O'Reilly in quintessential SRE books such as Seeking SRE, What is SRE?, and 97 Things Every SRE Should Know. Before Blameless, Kurt was a Sr. Staff SRE at LinkedIn, implementing SLOs (reliability metrics) at scale. Kurt is a member of the USENIX Board of Directors and part of the steering committee for the world-wide SREcon conferences.
I play with books, cats, food, yarn, and dirt, not all at the same time. Staff Software Engineer on the Engineering Enablement team at Kong Software. @yvonnezlam on Twitter.
Charles Cary is Shoreline's CTO. Shoreline helps SREs rapidly automate away toil so they can stop fielding pages. He was formerly at AWS, where he did operations for DynamoDB. He loves debugging distributed systems and figuring out how to make oncall less painful!