Introducing New CommsFlow™ Keep All Stakeholders Updated As Incidents Progress
Communication can make or break the effectiveness of a team responding to an incident. On-call needs to know real-time status updates plus all relevant tasks. Support, customer success and functional owners across the business need assurance that it’s being handled. Blameless’ new powerful CommsFlow™, core to the platform, is designed to operate timely, context-rich and automated communications, from start to completion. The lift becomes much lighter, everyone is updated, and most importantly, engineers have time to focus.
Nicolas is responsible for driving product management at Blameless across the platform, with core areas of focus such as SLO and Communication.