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How Everyone Learns From Incidents (If you're on-call or not).
How Everyone Learns From Incidents (If you're on-call or not).
Description
On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
Speakers
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Paul Chu
Read Bio
![](https://cdn.prod.website-files.com/6504c93d9105c61f4dbc2fa8/6517245e2e21d11793c4f332_63d829ea74b2830018f49650_Paul%2520Chu%2520Headshot-1.png)
Paul Chu
Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security.