Taking Postmortems from Chore to Masterclass with Paul Osman
On Demand Talk
Under Armour’s Paul Osman shares how to take your postmortems from chores to masterclasses.
In this talk, he touches on:
- How to practice interviewing responders and focusing on story rather than action items
- Why Five Whys and root causes limit our investigations
- The importance of writing incident reports to be read
- Why we need to focus more on humans and less on software