Incident Response for Resilient Socio-Technical Systems
Our technical systems are built by, maintained by, and crafted for humans. When incidents happen, it’s humans who respond to fix the system. For the relationship to be symbiotic, the system should support those who build and maintain it.
In this whitepaper, we will:
Describe why incident resolution is harder than ever
Discuss communication, cognitive capacity, and customer needs
Share how SRE can help teams respond better under pressure
Detail SRE best practices which can help your team both during and after incidents
Provide a comprehensive incident response blueprint
Share how Blameless can help teams with their incident resolution needs
Leading teams trust Blameless
Optimize reliability of software and resilience of teams.