Advanced Incident Management

Advanced Incident Management

On Demand Workshop

Learn from a Customer Reliability Engineer. This workshop covers the origins of incident management, team roles, states, severity levels, and best practices to employ during the process.

In this webinar, you’ll learn the following:

  • Team roles including incident commander, communications lead, and tech lead
  • Incident states including investigating, identified, monitoring, and resolved
  • How to determine severity levels
  • Components of an excellent incident management process

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