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Videos

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
Ebook
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3.15.2022

Are We There Yet? Metrics-Driven Prioritization for Your Reliability Roadmap

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Videos
Ebook
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1.18.2022

Alert! Blameless & PagerDuty Working Together

Alerts go off. Acknowledge it’s real! Start an Incident. Blameless and PagerDuty work brilliantly together. Blameless has a bi-directional PagerDuty integration to access on-call assignments and escalation policies from within the Blameless product to find and allocate the right engineers on-call. Bring your questions and energy. Excited to share new Blameless updates!
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Videos
Ebook
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1.31.2022

Don't Let Incidents Burden You. The Right Way to do Incident Response

On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
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Videos
Ebook
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8.12.2022

What's a Reliability Tool? Better Incident Management Orchestration

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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 2

Managing incidents, follow up actions, Jira tickets, and comms in Blameless
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Videos
Ebook
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8.12.2022

How Remote Teams Use: Blameless Incident Response

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Videos
Ebook
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9.30.2021

Elephant in the Blameless War Room - Accountability

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Videos
Ebook
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9.29.2022

Bring First Class Incident Management to ServiceNow

Blameless is supercharging your incident response with a modern, integrated framework for incident management.
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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 1

Starting an incident, assigning roles, and updating task checklists via Slack
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Videos
Ebook
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8.12.2022

Create ServiceNow Incident Tickets in Blameless

Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow from your preferred chat tool or in the Blameless interface.
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Videos
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3.7.2024

Next-Gen Incident Management: Blueprints for High-Powered Incident Response

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
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Videos
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2.13.2024

From New Relic to AWS: Secrets of creating a blameless culture

We are excited to feature our COO Ken Gavranovic, with his rich experience at New Relic, Cox, and Web.com, our CEO Jim Gochee, who brings insights from his time at Apple and New Relic, and Lee Atchison, a seasoned expert from New Relic, Amazon, and AWS.
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Videos
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1.30.2024

Fireside Series: The secret to being a successful change agent in IT Operations

Are you tired of putting out the same fire day after day? You're not alone. Engineering leaders from every industry are working tirelessly to evolve their approach to incident management and IT Operations. Each installment of our Fireside Series is a conversation with one of your peers. We'll get under the hood of their team's strategy for building and operating some category-defining products. Then, we'll use their experiences to build and expand a roadmap for how you can lead your own company's operational evolution. For our first exclusive fireside chat, we welcome Trustengine's Devon Lash. Devon has been at the very front of Trustengine's efforts to overhaul incident management. He'll be joined by Blameless' Chief Reliability Officer, Lee Atchison, a luminary in the field of cloud computing and system reliability. Together, they'll explore Devon's experience as a change agent within Trustengine. They'll discuss strategies for turning traditional incident response on its head and how to coax people into adopting methods on the cutting edge. Join us for this conversation that promises to provide practical insights, strategies, and inspiration for anyone looking to elevate their approach to incident management and become effective change agents in their organizations.
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Videos
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1.16.2024

From Amazon to Apple

Jim Gochee, CEO of Blameless with a history at New Relic and Apple, Ken Gavranovic, COO of Blameless and an Amazon Best Selling Author with experiences at Cox, Web.Com, and Unqork, and Lee Atchison, Chief Reliability Officer at Blameless, noted for his work on Amazon BeanStalk and as the author of "Architecting for Scale," with roles at AWS, HP, and New Relic, will guide this session.
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Videos
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10.26.2023

Elevating Incident Management

If your company operates in a modern digital environment, then there’s a good chance questionable reliability is hurting you competitively. On the other hand, every hour your engineering team spends on operations comes at the expense of developing your product. So, what are you supposed to do?
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Videos
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10.17.2023

Risks and Opportunities of AI in Incident Management

Large Language Models provide a powerful "sidekick" in resolving incidents. Our talk opens by exploring what LLMs can do when things go wrong: from parsing your codebase to debug, to ad-hoc testing scripts, to brainstorming solutions with engineers. These features ought to be considered by orgs of all sizes. Not only do they reduce the time sink of incidents, they open up that time for feature development, compounding advantages. LLMs aren’t perfect, and their common failure modes are critical when applied to incident response. We’ll cover some of these failures and how they’d look in the context of incident response, including hallucination, misprioritization, and black boxing. This isn’t the end of the world. Orgs just need to weigh these risks versus the speed and convenience of LLM incident response. To mitigate the risk, orgs need to invest in people. We’ll show how the resilience, adaptability, and knowledge of your incident response teams can compensate for the risks of LLMs. Emily Arnott Community Manager at Blameless @emilyarnott8 Emily is the community manager at Blameless, an incident workflow solution. She loves seeking out the cutting edge in how companies stay online. ---- Recorded Sept 21, 2023 at Strange Loop 2023 in St. Louis, MO. https://thestrangeloop.com
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Videos
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9.22.2023

Underneath The Surface of Incident Cost

Understanding the full scope of incident cost is the first step to reducing it. To do that, were taking a deep dive into the many ways that unchecked engineering incidents hamper your teams success. Join CEO Jim Gochee and COO Ken Gavranovic on September 21st at 10 am PST for a live webinar, as they explore how industry leaders are beginning to measure and mitigate the cost of incidents and poor reliability.
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Videos
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9.1.2023

Retrospectives Reimagined

Join COO Ken Gavranovic and author of Architecting For Scale Lee Atchison, August 31th at 10 am PST for a live webinar with as they discuss the blueprint for high-performing engineering teams to maximize the value of retrospectives.
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Videos
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8.17.2023

Driving Efficiency In Today's Environment

Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.
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Videos
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4.7.2023

The New Reliability

In this talk, Blameless’s Emily Arnott discusses The New Reliability, which is based on product health, customer happiness, and socio-technical resilience.
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Customer Success Stories

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

F500 Retailer

F500 Retailer Saves Multiple Hours per Incident with Blameless
Read more

Vital

Vital Safeguards Patient Experience with Blameless
Read more

Iterable

Iterable sees a 43% reduction in critical incidents with Blameless
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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