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Automated incident response in Microsoft Teams

  • Learn how to manage the full incident lifecycle through Microsoft Teams
  • Walk through Blameless with one of our incident experts
  • Explore how Blameless integrates with your favorite tools
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THE CUSTOMERS EMBRACING BLAMELESS INCIDENT MANAGEMENT

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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI and the simple configuration wizards for integrations gets you ready to command your first incidents quickly. The product is straightforward and easy to use, and it keeps folks working inside the tools that they are already using on a day-to-day basis."

High Performer Fall- Blameless ImagesHigh Performer Mid-market - Blameless ImagesHigh Performer Summer - Blameless ImagesUsers Love Us- Blameless Images

"The easy to use UI and the simple configuration wizards for integrations gets you ready to command your first incidents quickly. The product is straightforward and easy to use, and it keeps folks working inside the tools that they are already using on a day-to-day basis.

ROCKSTARS AT INCIDENT MANAGEMENT
High Performer Fall- Blameless ImagesHigh Performer Mid-market - Blameless ImagesHigh Performer Summer - Blameless ImagesUsers Love Us- Blameless Images

Learn how we uniquely integrate with ServiceNow

At Blameless, we recognize the complexities of advancing your incident management processes within the ServiceNow ecosystem. Our innovative solution is tailored to boost team collaboration through various platforms like Microsoft Teams, Slack, or Google Chat. Effortlessly handle incidents and preserve crucial communication channels with our integration.

Blameless seamlessly syncs with ServiceNow, updating key modules, including incident tasks and beyond, to keep your ServiceNow setup current. Our advanced Post-Mortem functionality elevates team efficiency and delivers in-depth analytics to your clients.

With Blameless, you gain the edge of:

  • Streamlined task automation directly to tools such as Jira.
  • Tailored dashboards within Microsoft Teams, Slack, or Google Chat, providing immediate updates.
  • Constant alignment with the latest ServiceNow versions via our certified plugin, compatible with numerous ServiceNow iterations.
Discover Our Integrations:

Uncover how Blameless enriches your ServiceNow utilization with effortless integration into your existing toolkit. [Link to integrations]

Book a Demo:

See firsthand how Blameless drives industry best practices, ensures predictable outcomes, and aligns with ITIL/Company standards.

ServiceNow Integration Details:

Blameless integrates impeccably with ServiceNow, harmonizing with its core modules for Incident and Problem Management. Creating a Blameless Incident initiates a linked ServiceNow Incident record, fostering bidirectional flow between your communication platforms, Blameless incidents, and ServiceNow records for up-to-the-minute updates. Post-incident, Blameless can generate a ServiceNow Problem record linked to the Blameless Retrospective. Tailor your Retrospective questions in Blameless to correspond with ServiceNow Problem ticket fields, ensuring compliance and transparency across teams and roles in problem management. Additionally, Blameless-generated action items can create linked P-TASK records in ServiceNow, guiding responsible parties post-incident, all tracked within Blameless’ Reliability Insights.

Recognizing the diverse customizations of ServiceNow, we cater to the unique needs of our enterprise clients. For those with intricate rules and validation requirements in ServiceNow, Blameless’ integration with the ServiceNow Import Set API allows data transfer to a defined validation table in ServiceNow, maintaining the integrity of your Incident and Problem record creation protocols.

Seamlessly integrated

High powered incident response on day one

Connect Blameless to Microsoft Teams in minutes to get your responders onboard lightning fast. Then attach the rest of your favorite tools, like Jira, StatusPage and Pagerduty.

Guided workflow

Take the stress out of incident response

Empower every team member to run an incident with step-by-step guidance. We empower your team to scale efficiently without slowing down.

Automated Incident Tracking

Master the full incident lifecycle

Blameless captures and analyzes incident data, while your team resolves the problem. We create an easily analyzable record to drive learning.

Teams large and small rely on Blameless

Blameless scales to support reliability at organizations of any size
45 hours
saved per month on incident resolution
10X
faster incident resolution
3 hours
saved completing each post mortem
2X
faster, safe deployments
43%
reduction in critical incidents

What our customers say

Success STories
David Levinger  - Blameless Images
David Levinger
VP Cloud Optimization

We started using Blameless about a year ago, and transformative is the only way to describe it.

- David Levinger
VP Cloud Optimization
Stephen M. Dick - Blameless Images
Stephen M. Dick
VP Cloud Engineering

With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.

- Stephen M. Dick
VP Cloud Engineering
John Shuping - Blameless Images
John Shuping
Director of SRE

Finding a platform that finally went beyond incident management into SLOs and error budgets drove the decision to choose Blameless.

- John Shuping
Director of SRE
John Solis - Blameless Images
John Solis
CTO & Co-founder

Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.

- John Solis
CTO & Co-founder
Ethan Cohen - Blameless Images
Ethan Cohen
Senior SRE Manager

With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!

- Ethan Cohen
Senior sre manager

Take the toil out of your incident response