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Resolve incidents faster from your favorite chat app. When you're done, analyze trends across incidents to illuminate common issues.

Get started with a modern incident management approach.

Resolve incidents faster and directly in Slack or Microsoft Teams.

Streamline Jira and/or ServiceNow incident ticketing workflows.

Continuously improve your incident workflows with Blameless Retrospectives.

Kickstart Your Journey to Resilience

STRENGTHEN YOUR RELIABILITY CORE

Do You Have a Reliability Plan?

The Blameless SRE Platform

empowers engineering and DevOps teams through incidents, retrospectives, and detecting the interesting patterns. With the right data, of course.

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NEW!

ServiceNow Integration - Fast, organized, modern incident response with Blameless

Streamline ServiceNow incident ticketing workflows using Blameless to drive consistent reliability engineering best practices.

See the new feature!

IT STARTS WITH MANAGING INCIDENTS

Adopt a Blameless Mindset

Stay reliable without innovation compromise. Remove the manual work. Track every interaction from start to complete. Resolve faster. Remove the cognitive load.

Centralize & Track Your Service Reliability

Customers First

Focus on critical journey paths and set the right service level objectives. Communicate accurately when incidents occur and change.

Smooth Operations

No context switching. Stay in your favorite tools with Blameless running in the background - catching all tasks, follow ups, and insights.

Reliability Day One

Detailed retrospectives inform everyone from devs to executives. Know your patterns and where to improve.

“We started using Blameless about a year ago, and transformative is the only way to describe it. There’s not one person on our team that is pulled into an incident and doesn’t know what to do and where to go and how to solve it.”

David Levinger, VP Cloud Optimization, Machinify

"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."

Jean Clermont, Sr. Program Manager, Flatiron

"It’s amazing what Blameless's customer support brings to the table. Our CSM always gives 110%. He goes above and beyond for us in every way possible. We are very comfortable knowing that he is on top of our questions and concerns every day."

Ethan Cohen, Sr. Manager, SRE, Agero

"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."

Lili Cosic, Sr. Software Engineer, Hashicorp

"Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key."

John Solis, SCTO and Co-founder, RevOps.io

Do Your Customers Know That You Value Reliability?

Automate workflows, adapt runbooks, and reinvest with continuous learning.

INCIDENT MANAGEMENT

Don’t Manual Your Way Through the Next Incident

Avoid hours of manual cut-n-paste just to know "what happened". Don’t spend hours retracing steps in order to learn. Shave hours off review time.

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Service level objectives (SLOs)

Know Your Customer Journey? Focus on Key Metrics for Excellence

Avoid team burn-out. Your customers will thank you for it. Balance reliability targets with feature velocity. Know when to push or pull back. Error budget informs all.

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