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Ebook

The Complete Guide to Pragmatic Incident Command

A practical approach to coordinating, responding to, and learning from incidents.

The Complete Guide to Pragmatic Incident Command

A practical approach to coordinating, responding to, and learning from incidents.

Download the eBook

Summary

A practical approach to coordinating, responding to, and learning from incidents.

1. Introduction

2. Pragmatic Incident Command

Incident Response Roles & Responsibilities

The Importance of the IC

Appointing the IC

3. The Challenges of Incident Management

Severity

Ownership

People Coverage

Conflict and Common Ground

Dealing with Management

Memorialization

4. Additional Learning Resources

“We started using Blameless about a year ago, and transformative is the only way to describe it. There’s not one person on our team that is pulled into an incident and doesn’t know what to do and where to go and how to solve it.”

David Levinger, VP Cloud Optimization, Machinify

"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."

Jean Clermont, Sr. Program Manager, Flatiron

"It’s amazing what Blameless's customer support brings to the table. Our CSM always gives 110%. He goes above and beyond for us in every way possible. We are very comfortable knowing that he is on top of our questions and concerns every day."

Ethan Cohen, Sr. Manager, SRE, Agero

"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."