Ebook

The Complete Guide to Pragmatic Incident Command

A practical approach to coordinating, responding to, and learning from incidents.

The Complete Guide to Pragmatic Incident Command

A practical approach to coordinating, responding to, and learning from incidents.

Summary

A practical approach to coordinating, responding to, and learning from incidents.

Table of Contents

1. Introduction

2. Pragmatic Incident Command

Incident Response Roles & Responsibilities

The Importance of the IC

Appointing the IC

3. The Challenges of Incident Management

Severity

Ownership

People Coverage

Conflict and Common Ground

Dealing with Management

Memorialization

4. Additional Learning Resources

"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."
Jean Clermont, Sr. Program Manager, Flatiron
"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."
Lili Cosic, Sr. Software Engineer, Hashicorp
Read their stories

Sign up for our monthly newsletter

Be the first to hear about new content and events happening at Blameless.