Ebook

Buyer's Guide for Reliability

Understand your service health, respond to and learn from incidents, and ensure things go better next time.

Buyer's Guide for Reliability

Understand your service health, respond to and learn from incidents, and ensure things go better next time.

Summary

Understand your service health, respond to and learn from incidents, and ensure things go better next time.

Table of Contents

1. Why SRE Matters

2. How will you understand service health?

3. How will you respond when something goes wrong?

4. What will you learn from the incident?

5. How will you ensure things go better the next time around?

6. Buy, build, or open-source?

7. Welcome to the reliability era!

"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."
Jean Clermont, Sr. Program Manager, Flatiron
"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."
Lili Cosic, Sr. Software Engineer, Hashicorp
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