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Ebook

Site Reliability Engineering for Business Continuity

The 8 Core Principles of site reliability engineering for longevity and success in business.

Site Reliability Engineering for Business Continuity

The 8 Core Principles of site reliability engineering for longevity and success in business.

Download the eBook

Summary

The 8 Core Principles of site reliability engineering for longevity and success in business.

1. Principle #1: Minimizing SPOFs (single points of failure)

2. Principle #2: Preparing for staffing reductions and changes to continuity plans

3. Principle #3: Creating margin in the system to allow for adaptive capacity

4. Principle #4: Using SLOs (compassionately) to drive prioritization

5. Principle #5: Fostering teamwork and culture in difficult times

6. Principle #6: Adapting to remote work

7. Principle #7: Enabling continuous improvement through work-as-done VS imagined

8. Principle #8: Learning for the long term

9. Conclusion

“We started using Blameless about a year ago, and transformative is the only way to describe it. There’s not one person on our team that is pulled into an incident and doesn’t know what to do and where to go and how to solve it.”

David Levinger, VP Cloud Optimization, Machinify

"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc. are pre-configured in Blameless. Just the fact that I know there’s an automated process, roles are clear, I just need to follow the instructions and I’m covered. That’s very helpful."

Jean Clermont, Sr. Program Manager, Flatiron

"It’s amazing what Blameless's customer support brings to the table. Our CSM always gives 110%. He goes above and beyond for us in every way possible. We are very comfortable knowing that he is on top of our questions and concerns every day."

Ethan Cohen, Sr. Manager, SRE, Agero

"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on the incident resolving itself."