Blameless is with you every step of your reliability journey
Greenlight Financial Technology leverages Blameless for incident communication
“The biggest change Blameless solves for us is communicating. Other stakeholders in engineering know whether there's an incident happening, what's going on in the incident, and what they can do.”
Kelly Dodd
SRE
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Iterable reduces critical incidents by 43% and embraces a culture of learning
“The improved coordination, follow-up tracking, and visibility help us actually address what caused an incident in the first place...[enabling us] to improve the stability of our platform.”
Tenzin Wangdhen
Staff Site Reliability Engineer
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What I like most about Blameless
“What I like most about Blameless is its flexibility and configurability...over time, as we used the platform more and more, it has evolved into a highly tailored solution that very specifically meets our process needs.”
Jonathan Solozano-Hamilton
Sr. Manager, Site Reliability
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focus what's unique about an incident
“Having a tool that abstracts decisions away during stressful moments frees up decision-making abilities to focus what's unique about an incident.”
Paul Osman
Sr. Engineering Manager
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Eventbrite mitigates risk by improving MTTA by 10X
“Before Blameless it would take 5-10 minutes to get the right people on an incident. Now it’s as fast as 1 minute.”
John Shuping
Director of Site Reliability Engineering
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F500 Retailer Shaves Off Multiple Hours of Labor Per Incident and Report
“With Blameless we now save 30-60 min per incident, and 1-2 hours per postmortem.”
F500 Retailer
Director of Site Reliability Engineering
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Zoopla Codifies Incident Response in Blameless and Sees Direct Business Impact
“Blameless helped us automate and simplify [what was] a 13-page incident response document into something that anyone can interact with.”
Abz Mungul
Head of Site Reliability Engineering at Zoopla
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The industry pulse
As more organizations are reporting that their responsibilities for production performance are “shifting left” ... Blameless is well positioned to be one of the key vendors in this emerging market.
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Whenever an SLO is breached, is nearly breached or the breach is imminent, teams must perform blameless root cause analysis. The goal is ... to identify the cause and reduce the probability and/or impact of future recurrence.
Blameless surfaces insights to help teams align on software investments with respect to their impact on customer outcomes, and operationalize site reliability engineering (SRE) best practices.