Blameless is with you on your journey to resilience

Greenlight Financial Technology leverages Blameless for incident communication

As a FinTech company, Greenlight Financial Technology is focused on providing a reliable experience for customers. The team uses Blameless to hone in on the most important metrics and create a cohesive incident response process.
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“The biggest change Blameless solves for us is communicating to other parts of the company. Other stakeholders in engineering all know where to go to see whether there's an incident happening, what's going on in the incident, and what they can do.”
Kelly Dodd
SRE

Iterable reduces critical incidents by 43% and embraces a culture of learning

Iterable automates critical coordination, operational reporting, and more, empowering the team to safely and rapidly scale while giving SREs bandwidth to focus on key reliability initiatives.
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“The improved coordination, follow-up tracking, and visibility help us actually address what caused an incident in the first place...[enabling us] to improve the stability of our platform.”
Tenzin Wangdhen
Staff Site Reliability Engineer
“What I like most about Blameless is its flexibility and configurability...over time, as we used the platform more and more, it has evolved into a highly tailored solution that very specifically meets our process needs.”
Jonathan Solozano-Hamilton
Sr. Manager, Site Reliability
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“Having a tool that abstracts decisions away during stressful moments frees up decision-making abilities to focus what's unique about an incident.”
Paul Osman
Sr. Engineering Manager

Eventbrite mitigates risk by
improving MTTA by 10X

Eventbrite replaced internally-built tooling that took focus away from core competencies by partnering with Blameless to roll out a scalable process for orchestrating reliability efforts.
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“Before Blameless it would take 5-10 minutes to get the right people on an incident. Now it’s as fast as 1 minute.”
John Shuping
Director of Site Reliability Engineering

F500 Retailer Shaves Off Multiple Hours of Labor Per Incident and Report

This engineering team implemented a reliability solution with integrated bots, reporting, and more which would have otherwise required a team of full-time employees to build and maintain.
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“With Blameless we now save 30-60 min per incident, and 1-2 hours per postmortem.”
F500 Retailer
Director of Site Reliability Engineering

Leading teams trust Blameless

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The industry pulse

As more organizations are reporting that their responsibilities for production performance are “shifting left” ... Blameless is well positioned to be one of the key vendors in this emerging market.

Whenever an SLO is breached, is nearly breached or the breach is imminent, teams must perform blameless root cause analysis. The goal is ... to identify the cause and reduce the probability and/or impact of future recurrence.

Blameless surfaces insights to help teams align on software investments with respect to their impact on customer outcomes, and operationalize site reliability engineering (SRE) best practices.  

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