Blameless is with you on your journey to resilience

Vital Software safeguards patient experience with Blameless

With patient experience, every second counts. Vital's culture has transformed so that the team mitigates incident impact, stays compliant with SLAs, and improves confidence in shipping code.
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“I don't want to even think about life without Blameless. t's like my AWS bill; I can pay it happily, knowing that it's the thing I use to run the system. Blameless is the same: it's part of our culture.”
Rafael Fonseca
Engineering Manager

Iterable reduces critical incidents by 43% and embraces a culture of learning

Iterable automates critical coordination, operational reporting, and more, empowering the team to safely and rapidly scale while giving SREs bandwidth to focus on key reliability initiatives.
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“The improved coordination, follow-up tracking, and visibility help us actually address what caused an incident in the first place...[enabling us] to improve the stability of our platform.”
Tenzin Wangdhen
Staff Site Reliability Engineer
“What I like most about Blameless is its flexibility and configurability...over time, as we used the platform more and more, it has evolved into a highly tailored solution that very specifically meets our process needs.”
Jonathan Solozano-Hamilton
Sr. Manager, Site Reliability
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“Having a tool that abstracts decisions away during stressful moments frees up decision-making abilities to focus what's unique about an incident.”
Paul Osman
Sr. Engineering Manager

Eventbrite mitigates risk by
improving MTTA by 10X

Eventbrite replaced internally-built tooling that took focus away from core competencies by partnering with Blameless to roll out a scalable process for orchestrating reliability efforts.
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“Before Blameless it would take 5-10 minutes to get the right people on an incident. Now it’s as fast as 1 minute.”
John Shuping
Director of Site Reliability Engineering

F500 Retailer Shaves Off Multiple Hours of Labor Per Incident and Report

This engineering team implemented a reliability solution with integrated bots, reporting, and more which would have otherwise required a team of full-time employees to build and maintain.
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“With Blameless we now save 30-60 min per incident, and 1-2 hours per postmortem.”
F500 Retailer
Director of Site Reliability Engineering

Leading teams trust Blameless

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The industry pulse

As more organizations are reporting that their responsibilities for production performance are “shifting left” ... Blameless is well positioned to be one of the key vendors in this emerging market.

Whenever an SLO is breached, is nearly breached or the breach is imminent, teams must perform blameless root cause analysis. The goal is ... to identify the cause and reduce the probability and/or impact of future recurrence.

Blameless surfaces insights to help teams align on software investments with respect to their impact on customer outcomes, and operationalize site reliability engineering (SRE) best practices.  

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