One of the most important steps in an incident’s lifecycle is the postmortem. It provides an essential time to reflect on what happened, what could have been done better, and how to build more resilience into a system. But we consistently hear from engineers that incredible toil is typically involved in coordinating stakeholders to write good postmortems.
We want to help postmortem authors easily collaborate and gain shared context, so they can quickly analyze contributing factors and propose solutions. To that end, we’re excited to announce the following updates to our postmortem capabilities.
New comment sidebar for real-time collaboration
The new comment sidebar helps drive postmortem workflows by enabling collaborators to comment on postmortems, reply to comments, and resolve comments
With the new commenting functionality, comments can easily become action items to keep postmortem collaborators on track. Resolving top-level comments will resolve all child comments, and resolved comments will appear under the ‘Resolved’ tab.
Enhanced Postmortems experience
We’ve also updated the look and feel of Postmortems so that postmortem authors can gain as well as provide important post-incident context in a simple way. New updates include:
- The events timeline has been moved to the right sidebar for easier access.
- Postmortems now support the ability to add images via the toolbar in the analysis section of the postmortem, making it convenient to insert images into your postmortem analyses.
- Team members now have the ability to edit the postmortem summary.
- Coming soon: default postmortem analysis questions provide your team with best practice questions so your team can get a full picture of the incident. You have the ability to customize these templates as you wish. To give you somewhere to start, we’ve included some default templates which include the following. Reach out to our team if you’re interested in getting these enabled: impacted groups, how the incident was detected, whether recent changes caused the incident, whether the causal factors were known issues, whether the incident was attributed to the correct team, other thoughts/feedback.
We’re always looking for feedback on how to improve the Postmortems experience. If you have any questions or suggestions, give us a shout at firstname.lastname@example.org.