One of the most important steps in an incident’s lifecycle is the postmortem. It provides an essential time to reflect on what happened, what could have been done better, and how to build more resilience into a system. But we consistently hear from engineers that incredible toil is typically involved in coordinating stakeholders to write good postmortems.
We want to help postmortem authors easily collaborate and gain shared context, so they can quickly analyze contributing factors and propose solutions. To that end, we’re excited to announce the following updates to our postmortem capabilities.
The new comment sidebar helps drive postmortem workflows by enabling collaborators to comment on postmortems, reply to comments, and resolve comments
With the new commenting functionality, comments can easily become action items to keep postmortem collaborators on track. Resolving top-level comments will resolve all child comments, and resolved comments will appear under the ‘Resolved’ tab.
We’ve also updated the look and feel of Postmortems so that postmortem authors can gain as well as provide important post-incident context in a simple way. New updates include:
We’re always looking for feedback on how to improve the Postmortems experience. If you have any questions or suggestions, give us a shout at firstname.lastname@example.org.