The Blameless Blog
In a recent fireside chat with Mohan Bhatkar, Head of Engineering for the Customer Reliability Platform at Mercari, Inc. sat down with Blameless Co-Founder Ashar Rizqi. They talked about scaling while avoiding silos, exciting day-to-day challenges, instilling a culture of empowerment, and more. Here are their top insights and the lightly edited transcript of their conversation.
We’re drinking Pumpkin Spice Lattes, lighting candles, and wearing flannel. Oh, and reading a bunch of great stuff. Here’s the November issue of SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.
What I’ve found is that I’m driven by teaching emerging best practices: like a surfer chasing the biggest swells I’m drawn to the waves of new paradigms that have the capacity to transform the way the world works. That is why I’m so excited to join Blameless as a Staff Software Engineer.
Like The Hobbit’s dragon Smaug laying on his pile of gold, never spending and only hoarding, many of us often stockpile pretty, feel-good, but useless metrics that never make a difference. In fact, they could actually be clouding your ability to get the context and clarity you need from your metrics.
Atlassian JIRA, one of the most popular ticketing systems, allows teams to catalogue incidents, follow-up actions, bugs, stories, and more. As a common tool in any DevOps/SRE operation’s toolchain, JIRA is a key integration at Blameless. Here's how it works.
In this blog post, we’ll break down what software reliability means. We’ll look at how the reliability of your software is perceived, how teams operate to improve reliability, and how to contextualize reliability with customer happiness and cultural lessons.