What’s the difference?
How is Blameless a Better Alternative than Rootly?
Blameless offers a robust, enterprise-ready platform that guides you to more reliable services and resilient teams with the best security features.
Trusted by DevOps Teams
Blameless vs. Rootly Compared
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Responding to Incidents
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Uses Slack or MS Teams to guide teams through role-based checklists
Only supports Slack with limited role-based guidance
Incident Communication
Our revolutionary CommsFlow feature automatically loops in stakeholders when changes happen
Manual communication via Slack
Incident Retrospectives
Robust automatic retrospective builder including customizable prompting to gather holistic experiential data
Automatic retrospective builder only gathers data from during incident response without contextual data later
Incident Analytics
Build customized dashboards with detailed, customizable pattern-tracking including data from monitoring tools
Singular dashboards updated only through data collected from using Rootly
Service Level Objectives
Build complex SLIs and SLOs with automatic updates based on Blameless incidents
No SLO functionality
Security Features
Enterprise-grade security tools, including zero trust policies, role-based access control, and tool stack delineation
Some certifications, but limited access management and delineation functions
Integrations
Dedicated full-scope integrations conforming with each tool’s best practices
Many integrations, but with more limited functionality
Users & Pricing
Enterprise-ready bespoke support to guide you to implementing best practices, supported by Blameless’s thought leadership library
Lacks the expertise and experience of Blameless customer success
Align your organization with Service Level Objectives
Blameless is ready to handle the needs of enterprise organizations with their exclusive Service Level Objectives. Track the metrics that matter most to customer happiness, and have policies in place to prevent disruption. Align your whole organization behind these key metrics.
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Customize Workflows and Prevent Incidents With Better Analytics
Blameless has best-in-class analytics and reliability insights to help you get ahead on incidents. Distill all the information from your system into the most relevant dashboards for on-call engineers, managers, customer success teams, and more.
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Why Do Customers Love Blameless?
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Great integrations across the suite
Blameless integrates across every stage of incident management and post-incident improvement.
“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”
“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”
Verified G2 review
Rootly lacks key security features
“There is currently no role-based access restriction. This means every incident is open to every user of the Rootly tool, even if they are highly sensitive and/or contain PII. This is a serious downside of Rootly and limits how much detail we can add to incidents being managed by this tool.”
Verified G2 review
Checklists to guide incident response
Blameless has best-in-class incident response guidance with our role-based checklists
“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”
“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”
Verified G2 review
Rootly’s workflow management creates too much complexity
“It is still daunting when opening the Workflows tab and seeing dozens of workflows. The large number of workflows is because workflows do not have strong conditional logic (e.g., notifying different teams based on an affected service results in a workflow for each team, rather than a single workflow with branching conditions).”
Verified G2 review
Dynamic tagging system
Use customizable tags to organize incidents and highlight their unique aspects.
“Tag management is beneficial towards tagging each unique incident for better reporting.”
“Tag management is beneficial towards tagging each unique incident for better reporting.”
Verified G2 review
Rootly’s inflexibility necessitates workarounds
“Specific fields are essentially hardcoded, making it hard to customize around them.”
Verified G2 review
Meaningful, detailed retrospectives
Automatically gather all the data needed for a productive and insightful retrospective session.
“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”
“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”
Verified G2 review
Rootly workflows can create conflicts
“We have to make sure our workflows don't clash with each other and we have to do all that with sort of engineering principles or mental gymnastics.”
Verified G2 review
Frequently Asked Questions
Which tool, Blameless or Rootly, provides better value?
Blameless and Rootly have competitive per-user pricing. Based on the features you’d find most useful, either tool could give more value. For enterprise-sized organizations, Blameless’s more robust features are likely worth the investment.
Does Blameless or Rootly offer more integration support?
Both Blameless and Rootly offer a suite of integrations to enhance your incident management process. However, Blameless focuses on getting the most feature-rich experience possible from each of their integrations with bidirectional support to minimize toil and maximize workflow flexibility.
Which tool should I use to improve after incidents, Blameless or Rootly?
Making your system stronger using what you’ve learned from each incident is key to a resilient system. Blameless’s extensive retrospectives and reliability insights can ensure that each incident lets you take another step forward. Blameless’s unique SLO manager makes sure you’re prioritizing the most important metrics for your customers’ happiness.
Talk through the key differences with an expert
Learn how to optimize your tech stack with Blameless, and discuss they key differences between the platforms
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