What’s the difference?
How is Blameless a Better Alternative to incident.io?
Blameless offers a robust, enterprise-ready platform that guides you to more reliable services and resilient teams with the best security features.
Trusted by Engineering Teams
Why Do Customers Love Blameless?
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Great integrations across the suite
Blameless integrates across every stage of incident management and post-incident improvement.
“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”
“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”
Verified G2 review
incident.io requires manual steps
“Although incident.io integrates with all of the toolings in our incident management stack, some of these integrations aren't as mature as we'd like. For us, this means there are still some manual steps, such as manually exporting follow-ups to linear.”
Verified G2 review
Checklists to guide incident response
Blameless has best-in-class incident response guidance with our role-based checklists
“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”
“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”
Verified G2 review
incident.io doesn’t integrate insights with monitoring data
“They offer an insights feature, but we love to tie everything to our data.”
Verified G2 review
Dynamic tagging system
Use customizable tags to organize incidents and highlight their unique aspects.
“Tag management is beneficial towards tagging each unique incident for better reporting.”
“Tag management is beneficial towards tagging each unique incident for better reporting.”
Verified G2 review
incident.io limits notification nuance
“What I dislike about incident.io is the limited customization options for notifications.”
Verified G2 review
Meaningful, detailed retrospectives
Automatically gather all the data needed for a productive and insightful retrospective session.
“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”
“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”
Verified G2 review
incident.io doesn’t communicate externally sufficiently
“Its external reporting capabilities are limited, and our external stakeholders have more traditional expectations around how they want us to provide incident reports”
Verified G2 review
Blameless vs. incident.io Compared
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Responding to Incidents
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Uses Slack or MS Teams to guide teams through role-based checklists
Uses Slack to guide via automatic nudges
Incident Communication
Our revolutionary CommsFlow feature automatically loops in stakeholders when changes happen
Manual communication via Slack
Incident Retrospectives
Customizable communication engine automates updating internal and external stakeholders as the incident develops.
Automatic communications to team members
Incident Analytics
Detailed, customizable pattern-tracking including data from monitoring tools
Simple tracking of data generated by incident.io
Service Level Objectives
Build complex SLIs and SLOs with automatic updates based on Blameless incidents
No SLO functionality
Security Features
Enterprise-grade security tools, including zero trust policies, role-based access control, and tool stack delineation
Security must be handled by the organization’s setup
Integrations
Wide range of integrations from monitoring, to communication, to follow-up task management
Integrations focused just on the incident response stage
Users & Pricing
Includes first 50 users with minimum purchase along with no overages for casual users
No initial users included in purchase and no overage protection
Align your organization with Service Level Objectives
Blameless is ready to handle the needs of enterprise organizations with their exclusive Service Level Objectives. Track the metrics that matter most to customer happiness, and have policies in place to prevent disruption. Align your whole organization behind these key metrics.
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Customize Workflows and Prevent Incidents With Better Analytics
Blameless has best-in-class analytics and reliability insights to help you get ahead on incidents. Distill all the information from your system into the most relevant dashboards for on-call engineers, managers, customer success teams, and more.
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Frequently Asked Questions
Which tool, Blameless or incident.io, provides better value?
Blameless and incident.io have competitive per-user pricing. Based on the features you’d find most useful, either tool could give more value. For enterprise-sized organizations, Blameless’s more robust features are likely worth the investment.
Does Blameless or incident.io offer more integration support?
Both Blameless and incident.io offer a suite of integrations to enhance your incident management process. However, incident.io focuses on tools to support the response process, such as communication tools, while Blameless has mature and robust integrations from monitoring data inputs to two-way followup ticket management.
Which tool should I use to improve after incidents, Blameless or incident.io?
Making your system stronger using what you’ve learned from each incident is key to a resilient system. Blameless’s extensive retrospectives and reliability insights can ensure that each incident lets you take another step forward.
Talk through the key differences with an expert
Learn how to optimize your tech stack with Blameless, and discuss they key differences between the platforms
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