All Resources

Understanding the full scope of incident cost is the first step to reducing it. To do that, were taking a deep dive into the many ways that unchecked engineering incidents hamper your teams success. Join CEO Jim Gochee and COO Ken Gavranovic on September 21st at 10 am PST for a live webinar, as they explore how industry leaders are beginning to measure and mitigate the cost of incidents and poor reliability.

Join COO Ken Gavranovic and author of Architecting For Scale Lee Atchison, August 31th at 10 am PST for a live webinar with as they discuss the blueprint for high-performing engineering teams to maximize the value of retrospectives.

Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.

In this talk, Blameless’s Emily Arnott discusses The New Reliability, which is based on product health, customer happiness, and socio-technical resilience.

Assemble the right team for incident management fast with the new bidirectional integration of Blameless and OpsGenie. Blameless's Aaron Lober, Paul Chu, and Nicolas Philip show you how to seamlessly connect your alerting and service registry to your incident response processes.

Product reliability requires investment from all areas of the business. Technology leaders must effectively communicate the implications of service reliability to the rest of the organization. As a leader, how do you prove that a more reliable product is critical to success? Experts from BetterCloud, Machinify and Blameless come together to discuss how to talk to your executive leadership team about reliability in this webinar.

In this episode, Lauren Caliolio, Director of Reliability Engineering at Nike, and Cat Sewel, Director of Engineering at Nubank, join Matt Davis and Kurt Andersen from Blameless to give the proper severity to the topic of incident severity. Incident management always begins with prioritizing and triaging based on the incident’s impact. Judging that impact isn’t trivial! Join our panel as they break down the nuances and details of incident severity.

Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.

When an incident is resolved, the learning has just begun. Blameless Incident Retrospectives help you improve your system based on each and every incident. Our seamless logging process makes it easy to gather information, and integration with ticketing services help you track follow-up tasks that emerge. Learn how in this video.

One of the biggest potential interruptions to incident management is needing to communicate with management, customers, and other stakeholders. Blameless CommsFlow makes it easy, with predetermined messages sent to specific groups at customizable incident triggers, like incident status changes. See how it all works in this video.

Don't want to jump between apps to manage your incident as it develops? Blameless keeps your engineers focused by allowing you to manage everything from Slack. See how the Blameless SlackBot brings responders through all the tasks for their roles in this video.

The Blameless SlackBot allows you to manage an incident without ever leaving Slack. See how to manage the integration and start new incidents in this video.

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more.

Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does the process help you and your teammates or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them have benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, less burdensome. (And no, this is not a lite beer commercial ;-))

Blameless is streamlining your incident management runbook with this 60-minute workshop.

Blameless is supercharging your incident response with a modern, integrated framework for incident management.