How do you reconcile the ideal of blamelessness with the demand for blame? When is it constructive to hold someone accountable, and how? To change a blameful culture, we must empathize with those that point the finger and see how their goals align with our own. We'll show you how to communicate that their goals can be achieved blamelessly. Lastly, we'll share how to hold true accountability well.

Description

How do you reconcile the ideal of blamelessness with the demand for blame? When is it constructive to hold someone accountable, and how? To change a blameful culture, we must empathize with those that point the finger and see how their goals align with our own. We'll show you how to communicate that their goals can be achieved blamelessly. Lastly, we'll share how to hold true accountability well.
How do you reconcile the ideal of blamelessness with the demand for blame? When is it constructive to hold someone accountable, and how? To change a blameful culture, we must empathize with those that point the finger and see how their goals align with our own. We'll show you how to communicate that their goals can be achieved blamelessly. Lastly, we'll share how to hold true accountability well.

Speakers

Christina Tan

Advisor, Blameless
Advisor
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Christina Tan

Advisor, Blameless
Christina is advisor for the Blameless Executive Team. She's passionate about the interpersonal dynamics that make SRE successful. She's been a speaker at SRECon, Twitter SRE Meetup, and her article has been featured on the front page of Hacker News.

Emily Arnott

Community Relations Manager, Blameless
Community Relations Manager
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Emily Arnott

Community Relations Manager, Blameless
Emily is the Community Relations Manager at Blameless, where she fosters a place for discussing the latest in SRE. She has also presented talks at SREcon, Conf42, and Chaos Carnival.

Video Description

How do you reconcile the ideal of blamelessness with the demand for blame? When is it constructive to hold someone accountable, and how?

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