Advanced Incident Management

Advanced Incident Management

Led by Blameless Global CRE Geoff White, this workshop covers the following in length:

  • the origins of IMS (Fire Departments)
  • The Basic roles
    • IC (In DEPT)
    • Comms Lead
    • Tech Lead
    • SMEs
  • Incident States
    • Investigating
    • Identified
    • Monitoring
    • Resolved
  • Severity Levels
  • Normal Operation vs. an Incident
  • PROCESS
    • Predictable
    • Repeatable
    • Optimized
    • Clear
    • Evaluated
    • Scaleable
    • Sustainable
  • Sample Incident

Trusted by leading innovators

  • Home Depot
  • Optimizely
  • Digital Ocean
  • Tenable
  • Procore

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