We’re excited to introduce Blameless Swimlanes - a feature that helps to minimize customer impact and enables faster incident resolution by allowing incident commanders to orchestrate parallel streams of investigations for complex incidents.
Blameless Swimlanes enable teams to:
Incidents can be quite complex with multiple teams involved at the start of an incident. Organize investigations into separate channels by adding a swimlane for each with an owner, a clear objective and defined timeline.
With ad-hoc task creation, you can now create tasks while in an incident and assign them to a user or a role. This allows teams to stay on top of critical incident progress, by orchestrating workflows from within each swimlane.
Stay up to date on the status of each swimlane from a single place. Quickly ascertain which investigations are still ongoing and re-open swimlanes if new information arises which requires further examination.
To see Swimlanes in action, please schedule a demo.