The blameless blog

Proper use of your incident tracking software will improve your mean time to detect and respond to incidents, while also helping you avoid future incidents.

Looking into incident response platforms? We discuss what an incident response platform is, what tasks it handles, and the benefits of having one.

Looking into automated incident management? We explain everything you need to know about what automated incident management is, why it’s important, and how to do it.

Something big happened at Blameless this month — our “Postmortem” feature was updated to its new name, “Retrospective”. To the naysayer, I suppose you’re thinking, This seems trivial. Different teams call it different names anyway, so why bother making the change? First let me say, thank you for reading our blog and I hope you finish this one through to the end. Now, allow me to explain our reasoning and why we’re excited about this update.

When learning SRE, you might find its principles a bit unintuitive. For example, it might be difficult to learn why aiming for 100% reliability is wasteful, or how reliability isn’t the same as availability, or why failure ought to be celebrated. Believe it or not, there is a method to these ideas. My goal in this article is to shed light on the principles and to leave you a believer, such that you’ll take steps towards starting SRE practices.

SREs need the right tools and practices for the job. If you want to reduce incidents, respond to them faster, and continuously learn from them, you’ll want everything on our SRE back-to-school checklist!

Part of the challenge of software development is maintaining legacy code and infrastructure. In this blog, an SRE shares one of his migration experiences.

When your organization manages too many containers, you start to need container orchestration. We'll explain.

Ask incident responders to share stories of standout experiences on the job, and you’ll hear wonderful anecdotes. That’s precisely what we did. Our latest blog recounts a real story from one of our own engineers.

Wondering about DevOps best practices? If you are looking to improve and streamline your current process, we recommend these practices and how to implement them.

Learn how to resist the urge to self-blame as an SRE by understanding the downsides and discovering how to be self-compassionate.

DevOps and SRE Language: Discover the key differences between industry terms such as Postmortem vs Retrospective, RCA vs CFA, Disaster vs Incident