What’s the difference?

How is Blameless a Better Alternative than FireHydrant?

Blameless offers a robust, enterprise-ready platform that guides you to more reliable services and resilient teams with the best security features.

Trusted by DevOps Teams

Blameless vs. FireHydrant Compared

Incident Response Platform
Uses Slack or MS Teams to guide teams through role-based checklists
Only supports Slack with limited role-based guidance
Incident Communication
Our revolutionary CommsFlow feature automatically loops in stakeholders when changes happen
Manual communication via Slack
Incident Retrospectives
Robust automatic retrospective builder including customizable prompting to gather useful data from responders
Limited retrospective tools 
Incident Analytics
Build customized dashboards with detailed, customizable pattern-tracking including data from monitoring tools
Singular dashboard with limited customizability and exporting functions
Service Level Objectives
Build complex SLIs and SLOs with automatic updates based on Blameless incidents
No SLO functionality
Security Features
Enterprise-grade security tools, including zero trust policies, role-based access control, and tool stack delineation
Some certifications, but no access management and delineation functions
Provides integrations to support every step of the incident response, learning, and communication workflow, removing toil from every aspect
Integrations focus on the response process and follow-up while lacking some auxiliary processes
Support and Guidance
Enterprise-ready bespoke support to guide you to implementing best practices, supported by Blameless’s thought leadership library
Lacks guidance options to get users up to speed on best practices

Align your organization with Service Level Objectives

Blameless is ready to handle the needs of enterprise organizations with their exclusive Service Level Objectives. Track the metrics that matter most to customer happiness, and have policies in place to prevent disruption. Align your whole organization behind these key metrics.

Customize Workflows and Prevent Incidents With Better Analytics

Blameless has best-in-class analytics and reliability insights to help you get ahead on incidents. Distill all the information from your system into the most relevant dashboards for on-call engineers, managers, customer success teams, and more.

Why Do Customers Love Blameless?

Great integrations across the suite

Blameless integrates across every stage of incident management and post-incident improvement.

“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”
Verified G2 review

FireHydrant lacks casual user pricing to allow broader collaboration

“Licensing model compels orgs to restrict number of seats which can limit some of the functionality if you dont have a user account. It would be great if it were based on some form of usage, like the # of incidents.”
Verified G2 review

Checklists to guide incident response

Blameless has best-in-class incident response guidance with our role-based checklists

“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”
Verified G2 review

FireHydrant creates difficult to navigate amounts of noise

“Sometimes notifications or integrations get too noisy, there is tons of information and notifications and it's hard to get the right amount of information/output from it”
Verified G2 review

Dynamic tagging system

Use customizable tags to organize incidents and highlight their unique aspects.

“Tag management is beneficial towards tagging each unique incident for better reporting.”
Verified G2 review

FireHydrant lacks guidance towards best practices

“Personally I like opinionated tools, and so I would enjoy a bit more guidance from the tool.”
Verified G2 review

Meaningful, detailed retrospectives

Automatically gather all the data needed for a productive and insightful retrospective session.

“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”
Verified G2 review

FireHydrant doesn’t delineate commands to guide responders

“FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months.”
Verified G2 review

Frequently Asked Questions - Blameless vs. FireHydrant

Which tool, Blameless or FireHydrant, provides better value?

Blameless and FireHydrant have competitive per-user pricing. Based on the features you’d find most useful, either tool could give more value. For enterprise-sized organizations, Blameless’s more robust features are likely worth the investment. But for small organizations, FireHydrant offers a free small-teams version that may be worth considering.

Does Blameless or FireHydrant offer more integration support?

Both Blameless and FireHydrant offer a suite of integrations to enhance your incident management process. However, Blameless offers integrations for a wider range of steps in your process and removes toil from more types of work.

Which tool should I use to improve after incidents, Blameless or FireHydrant?

Making your system stronger using what you’ve learned from each incident is key to a resilient system. Blameless’s extensive retrospectives and reliability insights can ensure that each incident lets you take another step forward. Blameless’s unique SLO manager makes sure you’re prioritizing the most important metrics for your customers’ happiness.
Talk through the key differences with an expert
Learn how to optimize your tech stack with Blameless, and discuss they key differences between the platforms
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